Google review request automation post-visit

Purpose

1. Automate post-visit Google review requests to increase feedback, enhance reputation, and generate continuous engagement with patients of physiotherapy clinics.

2. Automates timely outreach for reviews, optimizing patient follow-up and maximizing positive online ratings for rehabilitation service providers.

3. Automating this flow minimizes manual outreach, ensures consistent patient touchpoints, and supports ongoing marketing efforts.

Trigger Conditions

1. Patient completes appointment and is marked as "checkout" in the clinic management system.

2. Payment for a session is successfully processed.

3. Automated daily or real-time report flags discharged patients.

4. Manual staff trigger upon patient exit.

5. Schedule-based automation for post-visit follow-up (e.g., 2 hours post-appointment).

Platform Variants

1. Twilio SMS

 • Feature: Automated SMS API; configure phone number, message template, appointment data webhook.

2. SendGrid

 • Feature: Transactional Email API; use dynamic templates and patient records integration.

3. Mailgun

 • Feature: Messages API; automate triggered review requests via HTTP POST.

4. Mandrill

 • Feature: Event-based transactional email sending via Mandrill API/SMTP integration for automated reviews.

5. WhatsApp Business API

 • Feature: Automated templates and approval for messaging recent visitors.

6. Facebook Messenger Platform

 • Feature: Messenger Send API for automating direct review requests.

7. Slack

 • Feature: Incoming Webhooks to automate internal alerts and review request status.

8. Google Sheets

 • Feature: App Script triggers for automating review link distribution based on checkouts.

9. Salesforce Health Cloud

 • Feature: Process Builder and Workflow Rules for automating external review requests.

10. HubSpot

 • Feature: Workflow automator; trigger automated emails/SMS post-appointment.

11. ActiveCampaign

 • Feature: Automation builder for review requests post-interaction.

12. Zoho CRM

 • Feature: Workflow Automation to send review request emails/SMS post-visit.

13. Pipedrive

 • Feature: Automate review requests using Activity completion triggers.

14. Infusionsoft (Keap)

 • Feature: Campaign Builder for post-session automating outreach.

15. Microsoft Power Automate

 • Feature: Automated flows using triggers from electronic health record updates.

16. Zapier

 • Feature: Zap automations connecting EHR or scheduling tool to messaging platforms.

17. Intercom

 • Feature: Custom bots and outbound campaigns for automated review reminders.

18. DrChrono

 • Feature: OnComplete Appointment API event for automating outreach.

19. SimplePractice

 • Feature: Client Portal Analytics triggers for automating requests post-session.

20. Calendly

 • Feature: Event completion webhook to trigger automated email/SMS review flow.

21. Constant Contact

 • Feature: Automated Email Tool for above-triggered review request campaigns.

22. PatientPop

 • Feature: Outbound messaging automation for review request after visit completion.

23. Mailchimp

 • Feature: Automations based on API data from PMS/EHR for review requests.

Benefits

1. Automates reputation management and streamlines review collection without human intervention.

2. Automated processes increase the volume and timeliness of patient reviews on Google.

3. Automating feedback requests ensures consistent and fair outreach to every patient.

4. Reduces labor costs and human error by automating repetitive outreach tasks.

5. Enables scalable, automatable, and efficient follow-up, boosting patient satisfaction and clinic marketing.