Marketing & Reputation ManagementPurpose
1.2. Automatedly gather feedback from diners post-visit and prompt satisfied guests to submit testimonials to various platforms, then automate publishing these reviews on the restaurant’s website and social media.
1.3. Automate reminders and thank-you replies, aggregate testimonials for management insight, and seamlessly integrate with existing CRM and marketing automator systems.
Trigger Conditions
2.2. Automated customer satisfaction survey submission.
2.3. Manual staff trigger via POS or CRM dashboard.
2.4. Scheduled monthly automation for regular feedback collection.
Platform Variants
• Feature/Setting: Messaging API, automate SMS testimonial request after meal — configure with customer phone and custom message template.
3.2. SendGrid
• Feature/Setting: Email API, automate sending survey/feedback form post-visit — set up with recipient list, email content, and automation rules.
3.3. Google Forms
• Feature/Setting: Form submission trigger, automate response capture — configure webhook for real-time testimonial logging.
3.4. Google My Business
• Feature/Setting: Reviews API, automate posting and monitoring reviews — set up to fetch and display reviews on site.
3.5. Facebook Pages
• Feature/Setting: Graph API Reviews Endpoint, automate collection/display of Facebook testimonials — use Page Access Token.
3.6. Yelp Fusion API
• Feature/Setting: Automated review monitoring and display — configure API key and location filter for Nepalese restaurant.
3.7. Trustpilot
• Feature/Setting: Automate invitations via Invitation API — set API credentials, automate dispatch to recent customers.
3.8. Typeform
• Feature/Setting: Automated form responses collection — webhook integration to automate pushes to display system.
3.9. Zapier
• Feature/Setting: Automated workflow builder — automate sync of review capture to multiple destinations (website, CRM).
3.10. WordPress
• Feature/Setting: Automated testimonial plugin (WP Customer Reviews API) — display and moderate testimonials.
3.11. Mailchimp
• Feature/Setting: Automated post-meal feedback campaign — enable Email Automation with segmentation by visit date.
3.12. SurveyMonkey
• Feature/Setting: Automated survey distribution and results via Webhooks — configure for scheduled dispatch post-transaction.
3.13. Salesforce
• Feature/Setting: Automate feedback collection via Survey module — sync results to leads/customers for follow-up.
3.14. HubSpot
• Feature/Setting: Automated feedback campaign — Feedback Surveys tool, workflow automator, automated CRM sync.
3.15. Zendesk
• Feature/Setting: Automated CSAT collection — trigger survey after ticket/reservation closed.
3.16. Slack
• Feature/Setting: Automated channel notification on new testimonial — Incoming Webhooks for real-time team alerts.
3.17. Intercom
• Feature/Setting: Automated messaging triggered by conversation end — Targeted message for testimonials.
3.18. Webflow
• Feature/Setting: CMS Collections API, automate testimonial publishing — configure collection to update on webhook.
3.19. Squarespace
• Feature/Setting: Form Block automation via Zapier — automate testimonial capture and site display.
3.20. Microsoft Power Automate
• Feature/Setting: Automated flows for review survey distribution across channels — configure template for feedback capture.
Benefits
4.2. Automation ensures prompt feedback requests, improving response rates.
4.3. Automatically aggregates testimonials for unified display — boosts credibility and Google search ranking.
4.4. Automator enhances customer satisfaction via timely, personalized engagement and strengthens competitive positioning.
4.5. Automated reputation management enables effortless proactive responses and ongoing customer relationship management.