Auto-responders to social media messages and DMs

Purpose

1.1. Automating immediate, professional responses to all incoming social media direct messages (DMs) and comments for body piercing shops.
1.2. Reduce manual staff involvement, ensure no inquiry is missed, and maintain active digital engagement 24/7.
1.3. Standardize messaging around pricing, aftercare, appointment booking, and safety procedures, showcasing consistent brand authority.
1.4. Automatically capture leads, frequently asked questions, feedback, and customer contact details for marketing and follow-up automations.
1.5. Automate data handoff to CRM systems and marketing pipelines.

Trigger Conditions

2.1. When a new DM or comment is received on any connected social media platform.
2.2. When specific keywords appear in DMs (e.g., “price”, “appointment”, “pain”, “hours”).
2.3. When a message remains unreplied after a set duration (e.g., 2 minutes).
2.4. When an auto-reply template is mapped to a type of inquiry (e.g., appointment request triggers scheduling info).
2.5. When a message gap/response time threshold is exceeded, escalating to a manual agent.

Platform Variants

3.1. Facebook Messenger
- Feature: Messenger API
- Setting: Webhooks for message events and Send API for automated replies (example: auto-reply to “cost” with pricing guide).

3.2. Instagram
- Feature: Instagram Graph API messaging endpoints
- Setting: Real-time messaging automation via webhook subscription, sending templated messages to DMs upon receipt.

3.3. WhatsApp
- Feature: WhatsApp Business API
- Setting: Configure automatic greeting/reply flows for “Hello”, “Book”, “Open hours” queries.

3.4. Twitter/X
- Feature: Direct Message API
- Setting: Automate instant DM responses based on trigger phrase using Account Activity API.

3.5. Google Business Messages
- Feature: Business Messages API
- Setting: Set up entry point trigger for “Message” button, reply automation for FAQs (piercing safety, prices).

3.6. LinkedIn
- Feature: LinkedIn Messaging APIs
- Setting: Automated connection welcome messages, auto-replies to service inquiries in private messages.

3.7. Slack
- Feature: Real Time Messaging API
- Setting: Automated DM responses for lead capture via Slack app integration.

3.8. Telegram
- Feature: Bot API
- Setting: Automate instant answers for appointment slots and aftercare advice via Chatbot.

3.9. Discord
- Feature: Bot Webhooks
- Setting: Auto-message public/private questions about services in “general” or “support” channels.

3.10. Snapchat
- Feature: Snapchat Business Chat API
- Setting: Automate replies for service hours and piercing aftercare sent to account DMs.

3.11. SMS/MMS
- Feature: Twilio Programmable Messaging
- Setting: Setup auto-responder for outreach campaigns and direct text inquiries.

3.12. Email
- Feature: SendGrid Inbound Parse/Transactional API
- Setting: Trigger rule-based auto-responders for online form inquiry emails.

3.13. WeChat
- Feature: WeChat Official Accounts API
- Setting: Automated message flows for price queries and promotional offers.

3.14. Line
- Feature: LINE Messaging API
- Setting: Auto-responses on friend-add or keyword triggers for shop details.

3.15. Viber
- Feature: Viber Bot API
- Setting: Automate replies to “How much for…” or “appointment” keywords in chats.

3.16. Yelp
- Feature: Yelp Messaging (Business Dashboard)
- Setting: Quick replies setup for incoming booking requests and reviews.

3.17. HubSpot
- Feature: Conversations Inbox API
- Setting: Automated replies to web chat and Facebook messages handled centrally.

3.18. Zendesk
- Feature: Answer Bot, Sunshine Conversations API
- Setting: Automatically answers basic piercing questions, escalates complex queries.

3.19. Intercom
- Feature: Custom Bots, Inbox API
- Setting: Automatedly answers Instagram, Facebook, web chat inquiries; hands off edge cases to human staff.

3.20. Freshchat
- Feature: Bot APIs
- Setting: Automate DM replies from website widget and Messenger integration.

3.21. Drift
- Feature: Playbooks Automation
- Setting: Auto-messaging to social leads and booking new client consults.

3.22. ManyChat
- Feature: Flow Builder
- Setting: Visual automator to reply, qualify, and route body piercing DMs on Messenger and Instagram.

Benefits

4.1. Automatedly provides immediate 24/7 customer response, increasing engagement.
4.2. Automates handling of FAQs and repetitive queries to save staff time.
4.3. Automator ensures no client message is missed or left waiting, boosting reliability.
4.4. Automatable integration to CRM and marketing systems captures more leads.
4.5. Automation improves response consistency and translates to better customer satisfaction.
4.6. Automating data routes optimizes marketing and scheduling workflows.
4.7. Automatedly supports omnichannel engagement across all key platforms.
4.8. Automates the escalation of complex queries to human staff only when needed.