Marketing & Social MediaPurpose
1.2. Automatedly request feedback post-visit, aggregate customer sentiment automatically, and publish curated testimonials on web, social, and promotional channels without manual intervention.
1.3. Ensure automation for compliance with privacy regulations, brand guidelines, and content standards with minimal staff input.
Trigger Conditions
2.2. Customer checks-in via QR code or Wi-Fi (triggers testimonial request).
2.3. Social media mention detected (automation scrapes new lounge tags/posts).
2.4. Submission of feedback through website or app (auto-triggers testimonial collection).
Platform Variants
• Feature/Setting: SMS API; automate outbound testimonial requests; sample config - trigger SMS when POS record logs completed visit.
3.2. Mailchimp
• Feature/Setting: Automated Email Journeys; auto-send feedback request post-visit; map customer emails, auto-segment lounge visitors.
3.3. Google My Business
• Feature/Setting: Reviews API; automate retrieval of new reviews; configure webhook to ingest real-time reviews for curation.
3.4. Facebook Graph API
• Feature/Setting: Monitor lounge page for new reviews/comments; automate extraction and sentiment tagging for testimonials.
3.5. Instagram API
• Feature/Setting: Hashtag and mention monitor; automate harvesting of tagged posts for testimonial candidates.
3.6. Zendesk
• Feature/Setting: Ticket Automations; auto-create curation tasks from positive support tickets or survey responses.
3.7. Typeform
• Feature/Setting: Webhooks/Zapier integration; automate push of feedback entries to curation workflow.
3.8. Salesforce
• Feature/Setting: Workflow Rules; auto-trigger email/SMS testimonial requests after closed lounge bookings.
3.9. Google Forms
• Feature/Setting: Form Submissions with App Scripts; automate notifications and Google Sheet append for testimonials.
3.10. HubSpot
• Feature/Setting: Feedback Survey Automations; auto-send and capture testimonials for marketing database.
3.11. SurveyMonkey
• Feature/Setting: Survey Collector; automate follow-up requests and extraction of positive feedback.
3.12. Trustpilot
• Feature/Setting: API triggers; automate extraction and curation of new lounge reviews automatically.
3.13. Yelp Fusion API
• Feature/Setting: Review search and notification; automate harvest and display of latest lounge reviews.
3.14. Slack
• Feature/Setting: Incoming Webhooks; automate channel posts for team review of fresh testimonials.
3.15. Airtable
• Feature/Setting: Automated Record Creation and Views; store, filter, and tag testimonials in a structured, automatable workflow.
3.16. Zapier
• Feature/Setting: Multi-step Zaps; automate chains from source (SMS, web, review) to curation and publication.
3.17. Trello
• Feature/Setting: Automation Rules; auto-create testimonial cards for review/approval lanes.
3.18. Notion
• Feature/Setting: API integration; automate database entry of testimonials, curated content pipeline.
3.19. Intercom
• Feature/Setting: Conversation Triggers; automate testimonial requests after positive lounge interactions.
3.20. Google Sheets
• Feature/Setting: App Scripts/Triggers; automatedly collect and update testimonial database in real-time.
3.21. Webflow
• Feature/Setting: Forms Integration/API; auto-publish curated testimonials to lounge website section.
3.22. ActiveCampaign
• Feature/Setting: Automation Builder; automate sequential feedback collection and testimonial campaigns.
Benefits
4.2. Automation ensures real-time testimonial gathering and update across platforms.
4.3. Automated curation improves testimonial authenticity and publication speed.
4.4. Automating feedback capture increases testimonial volume, diversity, and lounge credibility.
4.5. Automated archiving and compliance for privacy and moderation with little human intervention.