Automated moderation of online prayer requests/comments

Purpose

1.1. Automatically assess and moderate online prayer requests and comments submitted via web forms, social platforms, chat, and email.
1.2. Filter harmful, offensive, or inappropriate content to preserve a safe, supportive community.
1.3. Maintain consistent standards by leveraging automated language detection, classification, and moderation logic.
1.4. Reduce manual labor for clergy and moderators, ensuring rapid response to inappropriate or sensitive submissions.
1.5. Integrate moderation records with reporting systems for transparency and compliance within the Anglican denomination.
1.6. Optionally notify moderators of flagged content or escalate urgent cases for human review.

Trigger Conditions

2.1. Receipt of new prayer request via church website contact form.
2.2. Submission of public or private comment on a church-hosted prayer wall or discussion board.
2.3. Message sent to church’s official WhatsApp/SMS/Telegram/Viber line.
2.4. Direct mention or message to the church on Facebook, Instagram, or Twitter/X.
2.5. Email to designated church prayer/request inbox.
2.6. New entries in Google Sheets, Airtable, or other request management platforms.

Platform variants

3.1. Twilio SMS
• Feature/Setting: Use Twilio webhooks to collect SMS, trigger POST request to moderation API; sample config—Webhook URL set to moderation endpoint.

3.2. SendGrid
• Feature/Setting: Inbound Parse Webhook forwards incoming prayer request emails to moderation script; specify endpoint for parsed emails.

3.3. Facebook Messenger
• Feature/Setting: Subscribe to Messenger webhook for received messages; configure to POST payload to content moderation function.

3.4. WhatsApp Business API
• Feature/Setting: Webhook for received messages—forward to moderation endpoint; set up notification for flagged content.

3.5. Telegram Bot API
• Feature/Setting: onMessage event in bot—invoke moderation function, auto-moderate or escalate; configure bot with moderation URL.

3.6. Instagram Graph API
• Feature/Setting: Webhook for new comments/DMs; filter via external content moderation API; set webhook in Facebook Developer portal.

3.7. YouTube Data API
• Feature/Setting: Listen for new comments/requests on livestream or video; event triggers moderation process.

3.8. Slack Events API
• Feature/Setting: Listen for posted messages in selected channels; route to moderation workflow; define triggers on new_message event.

3.9. Gmail API
• Feature/Setting: Watch label/prayer inbox, route new emails to moderation logic via Apps Script or API.

3.10. Microsoft Outlook Graph API
• Feature/Setting: Subscription to mailbox changes for designated folder; send items to moderation processor on arrival.

3.11. Google Forms
• Feature/Setting: Use form submit trigger; Apps Script sends content to moderation function.

3.12. WordPress REST API
• Feature/Setting: on comment submission, custom plugin sends comment to moderation endpoint before approval.

3.13. Disqus API
• Feature/Setting: Listen for new comment webhooks; send contents to external moderation routine before publishing.

3.14. Zendesk Support API
• Feature/Setting: Use triggers or webhook to send new tickets/messages to moderation function.

3.15. Freshdesk API
• Feature/Setting: Ticket creation event triggers POST to content moderation processor.

3.16. Google Sheets API
• Feature/Setting: Monitor for new rows; Google Apps Script extracts and posts content to moderation service.

3.17. Airtable API
• Feature/Setting: Webhook or automation runs on new record; forwards content fields to moderation endpoint.

3.18. Typeform Webhooks
• Feature/Setting: OnSubmit webhook posts form submission content to moderation URL.

3.19. Microsoft Teams Webhook
• Feature/Setting: Channel messages captured by webhook, sent to moderation for assessment.

3.20. Zapier Webhooks
• Feature/Setting: Integrate form/email/social media triggers; forward data to automated moderation step.

Benefits

4.1. Maintains safe, respectful communication within Anglican digital communities.
4.2. Accelerates detection and handling of harmful or spam content.
4.3. Reduces staff workload and operational cost.
4.4. Ensures consistent and unbiased moderation.
4.5. Improves engagement and trust by promptly addressing inappropriate submissions.
4.6. Provides audit-ready records for compliance and reporting purposes.
4.7. Enables scalable moderation as online participation grows.