Media & Online PresencePurpose
1.2. Ensure rapid resolution of online presence problems to maintain professional communications and uninterrupted worship outreach.
1.3. Detect media disruptions, API error codes, upload failures, missing livestreams, and broken media links.
1.4. Automatically route detailed error data to relevant staff based on error type, severity, and affected channel.
1.5. Log incidents for audit and post-mortem review, while tracking staff acknowledgements.
Trigger Conditions
2.2. Media upload failure (sermon, podcast, image asset) on CMS or file storage APIs.
2.3. Monitoring script detects unreachable URLs, invalid content, or corrupted files on site.
2.4. Social media channel (Facebook, YouTube, Instagram, Twitter) reports API/media publishing errors.
2.5. Webhook from observability tool (e.g., UptimeRobot) signals downtime or HTTP 4xx/5xx.
2.6. Scheduled test finds missing or stale content on key pages.
2.7. Manual flag submission by church team or auto-tag in error logs.
Platform Variants
• Function: Send SMS alert to staff phone numbers.
• Sample: POST to /Messages with recipient and error text.
3.2. SendGrid
• Function: Automated transactional email alert.
• Sample: Call Mail Send API with staff group and error template.
3.3. Slack
• Feature: Push message to #media-alerts channel.
• Sample: Webhook URL, JSON with error details.
3.4. Microsoft Teams
• Feature: Card post to media support team room.
• Sample: POST JSON to Teams Incoming Webhook.
3.5. Discord
• Function: Bot posts alert in specific text channel.
• Sample: Use Create Message API with error summary.
3.6. Google Chat
• Feature: Bot posts error in ministry support space.
• Sample: POST payload to webhook with formatted error.
3.7. Telegram
• Function: Send message via bot to clergy tech group.
• Sample: sendMessage API with text JSON.
3.8. PagerDuty
• Feature: Trigger incident for critical errors.
• Sample: Events API v2 trigger call.
3.9. Opsgenie
• Function: Create alert in DevOps workflow.
• Sample: POST to /v2/alerts with error payload.
3.10. WhatsApp Business API
• Feature: Template message to admin group.
• Sample: POST to /messages with dynamic fields.
3.11. Google Workspace (Gmail)
• Function: Automated filtered email.
• Sample: Gmail API insert message to staff thread.
3.12. Zoom Chat
• Feature: Real-time alert to clergy support chat.
• Sample: Send chat message API to group.
3.13. Atlassian Jira
• Function: Create ticket with error metadata.
• Sample: POST to /issue endpoint with details.
3.14. Zendesk
• Feature: Open support ticket with alert data.
• Sample: /api/v2/tickets POST request.
3.15. Freshdesk
• Function: Create ticket for IT/media team.
• Sample: POST to /api/v2/tickets with error fields.
3.16. AWS SNS
• Feature: Publish notification to topic.
• Sample: Publish API with JSON message.
3.17. Microsoft Power Automate
• Feature: Trigger workflow to deliver notification.
• Sample: Use "Send notification" connector with variables.
3.18. Asana
• Function: Create task for error follow-up.
• Sample: Tasks API to media board.
3.19. Monday.com
• Feature: Add item in incident board.
• Sample: GraphQL mutation to create item.
3.20. ServiceNow
• Function: Create incident ticket for tech review.
• Sample: POST to /api/now/table/incident.
Benefits
4.2. Multi-channel notifications cover diverse preferences and schedules.
4.3. Automated testing and monitoring reduce manual oversight.
4.4. Error logs, ticketing, and staff acknowledgment improve accountability.
4.5. Supports continuous outreach by minimizing online disruption.
4.6. Enables post-incident review for future prevention and process improvement.