Automated response to website inquiries

Purpose

1.1. Automatically acknowledge and respond to inquiries from visitors submitted via the Anglican church’s website.
1.2. Ensure inquiries receive rapid, personalized, and context-relevant replies 24/7, covering event info, prayer requests, service times, volunteering, donations, and media questions.
1.3. Collect and route different inquiry types to appropriate department or clergy, integrating with CRM and communication channels for follow-up.

Trigger Conditions

2.1. Form submission via contact/interest/prayer request page.
2.2. Direct messages via embedded chat widget or integrated messaging app.
2.3. Email received on public-facing address linked to website form.
2.4. New entries in web-to-lead Google Sheets or database.

Platform Variants

3.1. Microsoft Outlook
• Feature/Setting: Outlook Graph API mailbox watcher triggers on new email; auto-reply configured in event.
3.2. Gmail
• Feature/Setting: Gmail API watch on label or inbox; Automated draft & send using the “users.messages.send” endpoint.
3.3. HubSpot
• Feature/Setting: Web form submission triggers workflow; “Create Engagement” API to send confirmation email.
3.4. Twilio Studio
• Feature/Setting: SMS/Whatsapp webhook triggers automated text sequence; REST API “Messages” endpoint for instant replies.
3.5. Zendesk
• Feature/Setting: Support ticket creation triggers “Triggers”; use “Send email notification” action.
3.6. Freshdesk
• Feature/Setting: “New ticket” event; “Dispatch’r” rule to send auto-acknowledgement.
3.7. Intercom
• Feature/Setting: New conversation webhook fires auto-responder via “Reply to conversation” API.
3.8. Slack
• Feature/Setting: Incoming message via “Slack Events API”; bot sends channel/DM reply.
3.9. Facebook Messenger
• Feature/Setting: Page webhook receives inquiry; “Send API” used for auto-reply.
3.10. WhatsApp Business API
• Feature/Setting: “messages” event triggers template auto-response via “messages” send endpoint.
3.11. Google Sheets
• Feature/Setting: “On form submit” trigger script; send email via Gmail API or Apps Script MailApp.sendEmail.
3.12. Salesforce
• Feature/Setting: Web-to-lead form processor triggers workflow rule; “Send Email Alert” action.
3.13. Zoho CRM
• Feature/Setting: Webform triggers workflow rule; “Send Email” action or Deluge script.
3.14. WordPress Contact Form 7
• Feature/Setting: On form submit, “mail” configuration sends instant confirmation.
3.15. Typeform
• Feature/Setting: Submission triggers webhook; replies sent via integrated email API.
3.16. Mailchimp
• Feature/Setting: Signup triggers “Automation” workflow; send custom welcome or info email.
3.17. AirTable
• Feature/Setting: New row added; “SendGrid” integration or external webhook sends reply email.
3.18. SendGrid
• Feature/Setting: Inbound parse webhook; response sent via “Mail Send API”.
3.19. Pipedrive
• Feature/Setting: New lead triggers workflow; “Email message” action via API.
3.20. Telegram Bot API
• Feature/Setting: OnMessage webhook; bot sends contextual reply using “sendMessage”.

Benefits

4.1. Immediate engagement improves visitor satisfaction and trust.
4.2. Accurate message routing reduces manual tasks for staff.
4.3. Ensures no inquiry is overlooked and response times are minimized.
4.4. Enables tracking and analytics for ongoing outreach improvements.
4.5. Consistent, unified communication across all digital channels.