Incident and adverse event auto-reporting

Purpose

1.1. Capture, record, and submit veterinary incidents or adverse events automatically to ensure compliance with regulatory bodies, minimize manual error, and maintain a complete audit trail.
1.2. Meet mandatory reporting guidelines from authorities and insurance, facilitate internal quality assurance, and speed investigation response by stakeholders.
1.3. Standardize data intake on treatments, diagnostics, medication errors, and behavioral episodes involving animals or staff for central tracking.
1.4. Notify proper chain-of-command and escalate events according to criticality for incident management and risk mitigation.

Trigger Conditions

2.1. Electronic health record (EHR) entry containing specific incident keywords (e.g., “injury”, “medication reaction”).
2.2. Staff form submission via web or mobile marked as “adverse event.”
2.3. Direct input from connected medical devices with anomaly reporting (e.g., temperature spikes, alarm triggers).
2.4. Inbound email, chat, or SMS message routed to a monitored mailbox with incident template.
2.5. Resolved insurance claim or flagged case review in the hospital management system.

Platform Variants

3.1. Salesforce Health Cloud
• API: Incident__c object, use createRecord(‘Incident__c’) to log new event.
3.2. HubSpot
• Workflow: Ticket Creation API, POST /crm/v3/objects/tickets with incident properties.
3.3. Google Sheets
• Apps Script: sheets.spreadsheets.values.append to add incident row.
3.4. Microsoft Power Automate
• Connector: “Create item” in SharePoint incident log list.
3.5. Twilio
• Function: receive SMS, use handler to parse event and send to webhook.
3.6. SendGrid
• Inbound Parse: Email event forwarded & POSTed as incident report JSON.
3.7. Slack
• API: chat.postMessage in #compliance-alerts with incident details.
3.8. ServiceNow
• REST API: POST to /api/now/table/incident to register new event.
3.9. Jira Service Management
• API: POST /rest/api/3/issue with project ‘INC’ and incident template.
3.10. Zendesk
• Ticket API: POST /api/v2/tickets.json with custom_field:incident.
3.11. Monday.com
• API: create_item in boards for “Incident Reporting.”
3.12. Asana
• Tasks API: create task in “Medical Incidents” project with event details.
3.13. Zoho Creator
• Deluge: Insert record in “Incidents” form via zoho.creator.addRecord.
3.14. Airtable
• API: POST to /v0/{baseId}/Incidents table.
3.15. DocuSign
• API: envelopeCreation for incident report sign-off.
3.16. Dropbox
• API: files_upload for incident PDF or video uploads.
3.17. Smartsheet
• API: sheets/{sheetId}/rows for incident log row insert.
3.18. Notion
• API: pages.create in “Incidents” database with structured content.
3.19. Okta
• System Log API: Capture login or access anomalies as adverse events.
3.20. Trello
• API: POST /1/cards to “Incident Reports” board.
3.21. AWS Lambda
• Function: Auto-triggered (API Gateway/event source) parses and routes new incidents.
3.22. Freshservice
• API: POST /api/v2/tickets for service incident registration.
3.23. Mailgun
• Routes: Parse incident emails to HTTP endpoint as structured data.
3.24. Qualtrics
• API: collectResponse for submitted adverse event surveys.

Benefits

4.1. Quicker compliance and regulatory reporting with audit logs for every incident.
4.2. Reduces manual data entry errors and double-handling in medical records.
4.3. Shorter time-to-response for internal and external stakeholders.
4.4. Automated escalation, improving patient safety and staff accountability.
4.5. Centralized and retrievable records for legal, insurance, and quality reviews.
4.6. Streamlined communication and notifications to relevant teams and leadership.
4.7. Uniform reporting for multi-location animal hospitals and franchises.
4.8. Enables analytics and trend analysis for strategic improvements.
4.9. Secure transmission and storage of sensitive incident data.
4.10. Facilitates easy integration with downstream insurance, legal, or regulatory platforms.