Volunteer scheduling and shift reminders

**Purpose**

1.1. Automate volunteer scheduling, notify volunteers of upcoming shifts, manage sign-ups, shift swaps, cancellations, and last-minute drop-outs in an abbey setting.
1.2. Provide real-time, multi-channel reminders, reduce administrative effort, optimize volunteer coverage, and maintain an updated roster for religious and community events.

**Trigger Conditions**

2.1. New volunteer shift created or updated in the calendar.
2.2. Volunteer signs up, cancels, or requests a shift swap.
2.3. Scheduled time for reminder or last-minute change detected before shift.
2.4. Calendar syncs with external event platforms or internal scheduling changes.

**Platform Variants**

3.1. **Google Calendar API**
- Feature/Setting: Calendar event creation trigger; API endpoint `/calendars/{calendarId}/events`
- Sample: Configure webhook on new event or update for volunteer schedule.

3.2. **Microsoft Outlook Calendar**
- Feature/Setting: Event subscription via Microsoft Graph `/me/events`
- Sample: Use webhook for event changes to trigger notifications.

3.3. **Twilio SMS**
- Feature/Setting: Messaging API, `Messages` endpoint
- Sample: Set SMS alert to volunteers before shift, e.g., configure body from calendar event.

3.4. **SendGrid**
- Feature/Setting: Mail Send API
- Sample: Automate personalized reminder email to volunteer’s email address.

3.5. **Slack**
- Feature/Setting: Chat.postMessage API
- Sample: Direct message volunteers with daily or weekly shift reminders.

3.6. **Discord**
- Feature/Setting: Channel message via Bot API
- Sample: Post schedule assignments in private volunteer channel.

3.7. **Zoom**
- Feature/Setting: Meeting API for shift-related events
- Sample: Automatically invite volunteers to virtual briefing.

3.8. **Google Sheets**
- Feature/Setting: Sheets API row monitoring
- Sample: Trigger actions when volunteer sign-up forms are updated.

3.9. **Airtable**
- Feature/Setting: Webhook-based record change triggers
- Sample: Change in volunteer table record sends out reminder.

3.10. **Mailgun**
- Feature/Setting: Messages API for batch email notification
- Sample: Notify groups for shift swaps or urgent needs.

3.11. **HubSpot CRM**
- Feature/Setting: Workflow Automation for contact engagement
- Sample: Trigger sequence when volunteer field is updated.

3.12. **Salesforce**
- Feature/Setting: Process Builder, email task creation
- Sample: Automated shift assignments and reminders for volunteer objects.

3.13. **Zoho CRM**
- Feature/Setting: Workflow rule on contact/lead module
- Sample: Auto-reminder email upon event in volunteer record.

3.14. **ActiveCampaign**
- Feature/Setting: Automations for contact tags
- Sample: Add tag or trigger notification on changing volunteer schedule.

3.15. **Asana**
- Feature/Setting: Task comment triggers
- Sample: Notify assigned volunteers about task/shifts.

3.16. **Trello**
- Feature/Setting: Card movement in board triggers webhook
- Sample: Move card (shift) triggers notification.

3.17. **Facebook Messenger**
- Feature/Setting: Send API for direct messages
- Sample: Messenger bot sends shift reminders.

3.18. **Telegram**
- Feature/Setting: Bot API sendMessage
- Sample: Automated shift notification in private or group chat.

3.19. **WhatsApp (via Twilio)**
- Feature/Setting: API for WhatsApp messages
- Sample: Send shift confirmation or reminder via WhatsApp.

3.20. **Jotform**
- Feature/Setting: Submission webhook
- Sample: New volunteer form triggers schedule update.

3.21. **Calendly**
- Feature/Setting: Webhook on schedule change
- Sample: Initial shifts auto-trigger confirmation/reminder flow.

3.22. **Monday.com**
- Feature/Setting: Board automation with webhooks
- Sample: Assign volunteer via status column update to trigger notification.

3.23. **ClickUp**
- Feature/Setting: Task automation events
- Sample: Volunteer assigned to shift triggers notification.

3.24. **Freshdesk**
- Feature/Setting: Automated ticket creation for missing shifts
- Sample: Auto alert created if a volunteer no-shows.

3.25. **Microsoft Teams**
- Feature/Setting: Bot or webhook-driven message
- Sample: Notify volunteer team channel of weekly rota.

3.26. **Zapier**
- Feature/Setting: Multi-app automation with filter logic
- Sample: Bridge triggers across form, calendar, and notification apps.

**Benefits**

4.1. Reduce manual scheduling and oversight effort for abbey staff.
4.2. Boost volunteer attendance and reduce missed shifts through timely alerts.
4.3. Centralize and sync volunteer data across management and messaging tools.
4.4. Improve volunteer engagement and satisfaction.
4.5. Mitigate last-minute scheduling gaps for religious events and services.