Member feedback and survey distribution

Purpose

1.1. Automate collection and analysis of member feedback via digital surveys for continuous improvement of aquatic centre services.
1.2. Automatedly distribute feedback or survey forms post-visit, post-signup, or on defined schedules to optimize engagement.
1.3. Aggregate responses in real time to automate reporting, response alerts, and trigger automatable personalized follow-ups.
1.4. Enable automators to track satisfaction trends, address issues, and automatedly enhance member onboarding and management processes.

Trigger Conditions

2.1. Member completes a booking or participates in an aquatic session—automation triggers survey send-out.
2.2. New onboarding or registration event—automatedly initiate feedback campaign.
2.3. Customized trigger—membership renewal, event attendance, or lack of engagement activates automation.
2.4. Recurring schedules for routine automated member sentiment checks.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: API SendMessage to automate SMS survey dispatch—configure with template, member number, dynamic survey link.
3.2. SendGrid
• Feature/Setting: Automated email campaign with Single Sends API, custom variables for personalization, survey URL.
3.3. SurveyMonkey
• Feature/Setting: Automate survey creation/distribution with Webhooks/REST API; collect responses via callback integration.
3.4. Typeform
• Feature/Setting: Automated form generation using Create Form API; distribute via custom webhook triggers.
3.5. HubSpot
• Feature/Setting: Automate workflow via Feedback Survey Triggers; automate follow-up with Contact API.
3.6. Salesforce
• Feature/Setting: Automate survey task in Service Cloud using Survey Invitation API post member activity.
3.7. Mailchimp
• Feature/Setting: Automate audience segmentation and trigger Email Campaign API for survey distribution.
3.8. Google Forms
• Feature/Setting: Automate form delivery via Gmail API or Google Sheets API; responses automatedly aggregated for review.
3.9. ActiveCampaign
• Feature/Setting: Automated Event-Triggered Automation with ‘Send Survey’ action using API and custom fields.
3.10. Slack
• Feature/Setting: Automate direct member pings using chat.postMessage API containing survey links after sessions.
3.11. Microsoft Teams
• Feature/Setting: Automation via Adaptive Cards API to push survey in-app post-activity.
3.12. Zendesk
• Feature/Setting: Automate Feedback Requests using Triggers; automate Embed Surveys using Ticket Update APIs.
3.13. Zoho Survey
• Feature/Setting: Use Zoho Survey API to automate survey creation, distribution, and response fetch.
3.14. Airtable
• Feature/Setting: Automation triggers by new records, integrates via Webhooks to automate survey invites.
3.15. Facebook Messenger
• Feature/Setting: Automate chat survey using Messenger Send API with quick replies for feedback.
3.16. WhatsApp Business
• Feature/Setting: Automate broadcast using WhatsApp Cloud API, dynamic message templates for feedback.
3.17. Qualtrics
• Feature/Setting: Schedule automated survey emails with Distribution API; automate trigger on CRM action.
3.18. Intercom
• Feature/Setting: Automate messenger surveys via Conversations API; trigger after member interactions.
3.19. Freshdesk
• Feature/Setting: Automate satisfaction surveys on ticket closure via Survey API.
3.20. Pipedrive
• Feature/Setting: Automate survey requests via Workflow Automations after deal/stage change.
3.21. Klaviyo
• Feature/Setting: Automated flows triggered by custom events, using Email/SMS API for survey delivery.
3.22. Eventbrite
• Feature/Setting: Automate feedback requests post-event via Eventbrite Webhook and Email API.

Benefits

4.1. Automatedly increases actionable feedback volume by streamlining followups.
4.2. Automates distribution and analysis for real-time service improvement.
4.3. Reduces manual overhead in feedback cycles, allowing staff to focus on member engagement.
4.4. Ensures timely, automatable member outreach improving both onboarding and retention.
4.5. Automation supports data-driven decisions for program adjustments and escalations.