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Reminders for expiring guest passes

Purpose

1.1. Automatically send timely reminders to guests about expiring pool access passes, reducing unauthorized use, enhancing guest experience, and aiding in renewal and member retention.
1.2. Ensure compliance with facility access control policies and optimize resource planning by keeping membership data current.
1.3. Support administrative efficiency and reduce manual tracking or follow-up for expiring passes at acrobatic diving pools.

Trigger Conditions

2.1. A guest pass is set to expire within a configurable period (e.g., 7 days, 24 hours).
2.2. Guest pass marked as “expiring soon” in membership database.
2.3. Automated schedule checks pass database at predefined intervals.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: SMS API — configure an outbound reminder message using the POST /Messages resource, with phone number and reminder text payload.
3.2. SendGrid
• Feature/Setting: Mail Send API — configure a transactional email template and send email reminders with dynamic guest data via v3/mail/send.
3.3. Mailgun
• Feature/Setting: Messages API — set up scheduled email reminders through POST /messages with recipient details and expiry date.
3.4. Microsoft Outlook 365
• Feature/Setting: Calendar and Mail API — create reminders as calendar events or send notification emails via POST /me/sendMail.
3.5. Slack
• Feature/Setting: Incoming Webhooks or Reminders API — post direct message reminders to user channels at scheduled times with pass info.
3.6. WhatsApp Business API
• Feature/Setting: POST /v1/messages — send automated WhatsApp reminders using guest phone numbers and templated text.
3.7. HubSpot
• Feature/Setting: Workflow Automation — trigger email workflow based on custom property “Pass expiry date” within contacts database.
3.8. Salesforce
• Feature/Setting: Process Builder or Flow — automated task/email when pass “expiry date” is due within a set window.
3.9. Google Calendar
• Feature/Setting: Events API — create and email event reminders for upcoming pass expiries via calendar insert.
3.10. Zoho CRM
• Feature/Setting: Workflow Rules — trigger notification emails/SMS based on pass expiry custom field.
3.11. ActiveCampaign
• Feature/Setting: Automations — set up conditional triggers to send reminder emails before pass expiry.
3.12. Pipedrive
• Feature/Setting: Workflow Automation — configure auto-email or reminder when custom date field (“pass expiry”) approaches.
3.13. Freshdesk
• Feature/Setting: Automations — send reminders via email to guests linked as contacts with “pass expiry” ticket field.
3.14. Monday.com
• Feature/Setting: Automations — schedule auto-notifications using date column representing expiry.
3.15. Shopify
• Feature/Setting: Flow App — use trigger on “customer tag: pass expiry soon” to send customer messages.
3.16. Klaviyo
• Feature/Setting: Flows — set up date-based flow to email or SMS reminders around expiry date.
3.17. Gmail
• Feature/Setting: Scripts or API — send scheduled emails from scripts when expiry detected in Sheets data.
3.18. Asana
• Feature/Setting: Rules — auto-create tasks/notifications for expiring passes using due date triggers.
3.19. Notion
• Feature/Setting: Database Automation — send reminders via integrations based on page/date-property changes.
3.20. Intercom
• Feature/Setting: Message Automation — trigger targeted in-app/email/SMS reminders tied to expiring passes.
3.21. Plivo
• Feature/Setting: SMS API — configure through POST /Message to trigger reminders to mobile numbers.
3.22. Facebook Messenger Platform
• Feature/Setting: Send API — setup automated Messenger notifications for upcoming expirations.
3.23. ClickSend
• Feature/Setting: SMS API — schedule bulk SMS reminders using expiry info via the /v3/sms/send endpoint.
3.24. Zendesk
• Feature/Setting: Triggers — automatically generate ticket notifications as reminders for expiring passes.

Benefits

4.1. Reduces administrative burden of manual follow-ups for pass expiries.
4.2. Enhances guest experience and retention through proactive communication.
4.3. Lowers risk of unauthorized facility access and maximizes policy compliance.
4.4. Increases membership renewal rates and smooths facility operations with updated records.
4.5. Offers multi-channel flexibility for guests’ preferred communication modes.

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