Automated feedback collection after events

Purpose

1.1. Automatically collect structured feedback from members following church events, improving participation, event quality, and engagement.
1.2. Support clergy and staff with actionable insights for planning and pastoral care.
1.3. Enhance records for church leadership on ministry effectiveness and spiritual growth tracking.
1.4. Reduce manual follow-up time and ensure timely collection of honest feedback.

Trigger Conditions

2.1. An event is marked as "Completed" in a church calendar or event management system.
2.2. Attendance data is finalized and exported.
2.3. Pre-set time delay post-event (e.g., 2 hours or 1 day) elapses.
2.4. Manual invocation by an authorised user after select events (e.g., special services).

Platform variants

3.1. Twilio SMS
• Feature/Setting: Send SMS feedback request via Messages API; configure sender ID and message template referencing event name.
3.2. SendGrid
• Feature/Setting: Automated email dispatch using Dynamic Templates with event-based merge data via Send API.
3.3. Mailchimp
• Feature/Setting: Customer Journeys trigger with post-event email including embedded survey link; configure automation workflow for specific audience segment.
3.4. Google Forms
• Feature/Setting: Create feedback form and automate individualised invitations through Forms API with prefilled event/session IDs.
3.5. Microsoft Outlook (Office 365)
• Feature/Setting: Use Power Automate to trigger feedback emails from shared church inbox upon event flag.
3.6. Slack
• Feature/Setting: Automated message sent to event-attendee channel or DM using Slack API chat.postMessage endpoint, linking to survey.
3.7. Facebook Messenger
• Feature/Setting: Use Messenger Platform Send API to dispatch feedback prompts to event RSVP list via chatbot.
3.8. WhatsApp Business API
• Feature/Setting: Trigger post-event template message to attendees containing a quick-reply survey link.
3.9. Eventbrite
• Feature/Setting: Event completion webhook triggers custom feedback email through Eventbrite’s email API integration.
3.10. SurveyMonkey
• Feature/Setting: Survey invitation sent via Create Collector API for each attendee; set automated reminders for incomplete responses.
3.11. Jotform
• Feature/Setting: API-triggered feedback form distribution using prefilled parameters per event.
3.12. Airtable
• Feature/Setting: On event row status update, use Automations to send embedded form emails or SMS via integration block.
3.13. Zoho CRM
• Feature/Setting: Automated workflow rule to dispatch feedback form as email/SMS to contacts marked as event attendees.
3.14. Constant Contact
• Feature/Setting: Trigger post-event Survey Invitation Email campaign via API using specific event tags.
3.15. Typeform
• Feature/Setting: API or Webhook pushes feedback form invitations with event context in hidden fields to recipients.
3.16. HubSpot
• Feature/Setting: Workflow automation sends survey via email or SMS from CRM segmented by event participation.
3.17. Salesforce
• Feature/Setting: Process Builder triggers email survey send from Campaign Members using email template with field merge.
3.18. Zoom
• Feature/Setting: Post-webinar/meeting API triggers feedback survey via Email Invitations after attendance record is finalized.
3.19. Microsoft Teams
• Feature/Setting: Adaptive Card feedback message sent to participants using MS Teams API from scheduled channel.
3.20. Klaviyo
• Feature/Setting: Automated flow sends personalized event feedback emails via Quick Add Recipient endpoint.
3.21. OneSignal
• Feature/Setting: Push notification campaign with survey link triggered post-event using Segments API.

Benefits

4.1. Streamlines post-event feedback collection, saving staff time and ensuring consistency.
4.2. Enables rapid response to member concerns and suggestions.
4.3. Facilitates data-driven ministry adjustments and improved event impact analysis.
4.4. Reduces follow-up delays, increasing feedback quality and relevance.
4.5. Provides centralized documentation of feedback for leadership and reporting.