Membership & Loyalty ProgramsPurpose
1.2. Provide convenient, automated notifications via various communication channels (SMS, email, push) based on member booking data, loyalty status, or personalized schedules.
1.3. Reduce manual follow-up workload for staff and ensure consistent communication with all members across touchpoints.
1.4. Support loyalty program goals by promoting active participation and improving retention rates.
Trigger Conditions
2.2. New reservation is made or updated in the booking system.
2.3. Check-in is not confirmed X hours before the visit.
2.4. Member status is active and eligible for reminder.
2.5. Member has opted in for reminders.
2.6. Communication channel preferences are available (SMS, email, push).
Platform Variants
• Feature: Programmable SMS API.
• Configure: Schedule SMS reminders using POST to /Messages endpoint with member phone, dynamic reminder content, and time logic.
3.2. SendGrid
• Feature: Email Send API v3.
• Configure: Send automated reminder emails using POST /mail/send; use dynamic templates and schedule logic with member email.
3.3. AWS SNS
• Feature: Publish API.
• Configure: Send SMS or push notification via Publish action to endpoint ARN based on member contact.
3.4. Microsoft Teams
• Feature: Incoming Webhook.
• Configure: POST message payload to Teams webhook URL to alert members on Teams.
3.5. Slack
• Feature: Chat Post Message API.
• Configure: Use POST /chat.postMessage to send direct reminder to member Slack user/channel.
3.6. WhatsApp Business API
• Feature: Message Send (POST /messages).
• Configure: Schedule reminder WhatsApp message with template and dynamic data.
3.7. Mailgun
• Feature: Messages API.
• Configure: API POST /messages for email reminders to member addresses.
3.8. Firebase Cloud Messaging
• Feature: Send API.
• Configure: Use HTTP v1 API to push reminders to mobile app users.
3.9. HubSpot
• Feature: Workflow Emails.
• Configure: Automated marketing email workflow triggered by visit date property.
3.10. Salesforce Marketing Cloud
• Feature: Journey Builder.
• Configure: Automate reminder sends using Journey entry on booking trigger.
3.11. Zapier
• Feature: Scheduled Email/SMS Zap.
• Configure: Choose Schedule + Email/SMS app to deliver reminders.
3.12. ActiveCampaign
• Feature: Automations.
• Configure: Create automation triggered by custom field (visit date) for email/SMS.
3.13. Google Calendar API
• Feature: Calendar Events Notifications.
• Configure: Set reminders via API with batchUpdate for event attendees.
3.14. Airship
• Feature: Automated Messaging.
• Configure: Use triggers based on event time for app and SMS push.
3.15. Pipedrive
• Feature: Workflow Automation.
• Configure: Create workflow to send reminders via app integrations.
3.16. Intercom
• Feature: Custom Bots/Outbound Messages.
• Configure: Automated messages based on scheduled member activities.
3.17. Klaviyo
• Feature: Flows.
• Configure: Set up a flow based on visit date property for email/SMS.
3.18. OneSignal
• Feature: Automated Push Notifications.
• Configure: Use scheduled notifications to target mobile/web users.
3.19. Brevo (ex-Sendinblue)
• Feature: Transactional SMS/Email.
• Configure: Automate reminders via transactional campaign trigger.
3.20. MessageBird
• Feature: Programmable Messaging API.
• Configure: Schedule SMS/WhatsApp/Viber reminders via unified API.
3.21. Zoho CRM
• Feature: Workflow Alerts.
• Configure: Create workflow rule to send reminder emails/SMS on date field.
3.22. Facebook Messenger API
• Feature: Send API.
• Configure: Automated message send to user Facebook Messenger upon trigger.
Benefits
4.2. Elevates member experience through timely, customized communications.
4.3. Reduces operational effort via automated, hands-off processes.
4.4. Increases loyalty program engagement and retention.
4.5. Supports compliance with communication preferences and opt-ins.
4.6. Ensures multichannel reach and reduces no-shows.