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Waiting list management and notifications

Purpose

 1.1. Automate end-to-end waiting list management for corporate hockey field memberships, including intake, prioritization, status tracking, notifications, and spot assignment.
 1.2. Automatedly capture prospects when registration limits reached, prevent double bookings, and uphold fair, systematic queue management.
 1.3. Automate multi-channel notifications to waiting applicants upon membership opening, status change, or new position in queue.
 1.4. Enable automators to sync waiting list status with field management, payment, and registration systems for full digital orchestration.
 1.5. Automating data logging and updates removes manual data errors and ensures real-time accuracy for staff and applicants.

Trigger Conditions

 2.1. New membership registration when roster full—automatically add to waiting list.
 2.2. Manual queue position update by admin—trigger automated notification and database update.
 2.3. Membership slot becomes available—automatedly notify first in line.
 2.4. Applicant cancels/withdraws—automated queue reshuffle and notification of new position.
 2.5. Timeout or non-payment by applicant—automatedly move to next on waiting list, notify both parties.

Platform Variants


 3.1. Twilio (Programmable SMS API)
  • Feature/Setting: Automate sending SMS to waiting list members; configure webhook triggers when position changes.
  • Sample: Configure SMS webhook URL to send automated position updates.

 3.2. SendGrid (Mail Send API)
  • Feature/Setting: Automatedly send position notifications via transactional emails; use dynamic templates.
  • Sample: Set dynamic template ID, trigger flow by update events.

 3.3. Slack (Incoming Webhooks)
  • Feature/Setting: Automate updates to staff Slack channel on waiting list changes.
  • Sample: Configure webhook with JSON payload for real-time alerts.

 3.4. Google Sheets (Sheets API)
  • Feature/Setting: Automate updating waiting list sheet rows, add or move applicants.
  • Sample: Use batchUpdate method, automate triggers from changes.

 3.5. Microsoft Teams (Incoming Webhook)
  • Feature/Setting: Automatedly post waiting list changes to teams' channels.
  • Sample: Setup webhook, format message on queue update trigger.

 3.6. Airtable (Airtable API)
  • Feature/Setting: Automate insert/update records for waiting list management.
  • Sample: Configure ‘createRecord’ or ‘updateRecord’ actions on applicant status change.

 3.7. HubSpot (Workflows + Contact Properties API)
  • Feature/Setting: Automate updating contact custom fields as waiting list status changes.
  • Sample: Setup workflow to trigger on list addition/removal.

 3.8. Salesforce (Flows + REST API)
  • Feature/Setting: Automated updates to Lead/Contact records based on waiting list events.
  • Sample: Use ‘Process Builder’ or Flow to trigger on new entry.

 3.9. Mailchimp (Transactional API)
  • Feature/Setting: Automates sending transactional emails upon waiting list activity.
  • Sample: Use Mandrill API to trigger an email on applicant join or exit.

 3.10. Pipedrive (Webhooks + Activities API)
  • Feature/Setting: Automate scheduling follow-up activities when position changes.
  • Sample: Use webhooks to create activities upon list update.

 3.11. Calendly (Webhooks)
  • Feature/Setting: Automatedly offer appointment slots once applicant’s turn arrives.
  • Sample: Use invitee.created event to trigger notification.

 3.12. Zoom (Zoom API + Webhooks)
  • Feature/Setting: Automate creation/sending of waiting list info sessions for prospects.
  • Sample: Schedule meeting when applicant added to list.

 3.13. Zendesk (Triggers + Tickets API)
  • Feature/Setting: Automatedly create support ticket when waiting list inquiry received.
  • Sample: Use triggers to open ticket on new entry.

 3.14. Notion (Notion API Database)
  • Feature/Setting: Automate adding new waiting list applicants as database entries.
  • Sample: Use database.create endpoint.

 3.15. Microsoft Outlook (Graph API)
  • Feature/Setting: Automate sending of personalized status updates via email.
  • Sample: Use /sendMail to trigger message on update.

 3.16. Discord (Bots + Webhook)
  • Feature/Setting: Automatedly notify club Discord channels of waiting list changes.
  • Sample: Configure webhook for bot to post alerts.

 3.17. Monday.com (Automation Recipes + API)
  • Feature/Setting: Automate board item status as waiting list events occur.
  • Sample: Use automation to move pulse to ‘notified’ column.

 3.18. Freshdesk (Automations + Tickets API)
  • Feature/Setting: Create and automate ticket assignment to membership team.
  • Sample: Trigger ticket auto-assignment on waiting list event.

 3.19. ActiveCampaign (Automations + Lists API)
  • Feature/Setting: Automatedly subscribe/unsubscribe contacts to ‘waiting list’ lists.
  • Sample: Set automator to move between lists on update.

 3.20. Trello (Cards API + Webhooks)
  • Feature/Setting: Automate moving/labeling cards based on applicant position.
  • Sample: Use webhook to update card lists by status.

 3.21. Zapier (Webhooks + Multiple Apps Integration)
  • Feature/Setting: Automates bridging between forms, CRMs, emails, and notification systems.
  • Sample: Multi-step Zap to chain actions on waiting list event.

Benefits

 4.1. Automatedly reduces manual intervention, saving staff hours.
 4.2. Automating the notification flow ensures rapid, reliable communication with waiting applicants.
 4.3. Automation ensures fairness and transparency in waitlist order and opening allocation.
 4.4. Automators reduce human error and streamline data updates across channels.
 4.5. Automated status sync keeps records accurate, enhances applicant experience, and enables scaling to high registration volumes.

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