Purpose
1. Automate the process of importing and consolidating product reviews from multiple online and offline platforms into a unified dashboard.
2. Enable retail decision-makers in art supply stores to identify trends, gauge customer sentiment, and rapidly respond to issues by automating review collection, normalization, and analysis.
3. Eliminate manual entry by automating the extraction, transformation, and loading (ETL) of review data from sources such as e-commerce, POS, and social channels, ensuring an omnichannel perspective of customer feedback.
4. Facilitate automated alerts and actions based on specific review keywords or sentiments detected across integrated sources.
Trigger Conditions
1. A new review is posted to any integrated sales platform or social channel.
2. Daily/weekly scheduled automated data synchronization interval.
3. Manual automation trigger by staff in the central dashboard.
4. Updates from APIs indicating fresh review data is available for import.
Platform Variants
1. Shopify
• Feature/Setting: Shopify Admin API — Configure automated review exports via webhook for Products/Reviews endpoints.
2. WooCommerce
• Feature/Setting: REST API — Automate fetching product reviews using /wp-json/wc/v3/products/reviews GET.
3. Amazon Marketplace
• Feature/Setting: Amazon Product Advertising API — Automate the extraction of Review and Ratings data.
4. Etsy
• Feature/Setting: Etsy API — Automate retrieval of reviews with /v2/listings/{listing_id}/reviews.
5. Squarespace
• Feature/Setting: Orders API, automated daily data extraction for product feedback.
6. eBay
• Feature/Setting: eBay Finding API — Automate collection of buyer feedback.
7. Google My Business
• Feature/Setting: My Business API, Locations.Reviews.list — Automates fetching of latest store reviews.
8. Yelp
• Feature/Setting: Yelp Fusion API — Automate the GET /businesses/{id}/reviews call.
9. Facebook
• Feature/Setting: Graph API — Automated pulling of Recommendations and Ratings for business page.
10. Instagram
• Feature/Setting: Instagram Graph API—Automated extraction of tagged post/comment sentiment for brand hashtags.
11. Trustpilot
• Feature/Setting: Business Unit Reviews API — GET /v1/business-units/{buId}/reviews.
12. Bazaarvoice
• Feature/Setting: Conversations API — Automate fetching of product review content.
13. Yotpo
• Feature/Setting: Reviews API — Automatedly retrieve reviews via GET /reviews.
14. Mailchimp
• Feature/Setting: Automate import of customer review replies captured via survey responses through the Mailchimp API.
15. Salesforce Commerce Cloud
• Feature/Setting: OCAPI — Automate export/retrieval of product and order review data endpoints.
16. Magento
• Feature/Setting: REST API — Automate GET /V1/review/mine for product reviews.
17. Lightspeed Retail
• Feature/Setting: eCom API — Automate retrieval of customer feedback on orders.
18. BigCommerce
• Feature/Setting: v3 Catalog Products API — Automate review extraction from /catalog/products/{product_id}/reviews.
19. Zendesk
• Feature/Setting: API automation of support ticket tagging when negative review triggers are detected.
20. Slack
• Feature/Setting: Automated alerts via Incoming Webhooks based on critical review keywords detected.
21. Microsoft Power BI
• Feature/Setting: Automate scheduled data refresh of consolidated reviews for visualization.
22. Google Sheets
• Feature/Setting: Sheets API — Automated append for unified review data across all sources.
Benefits
1. Automates review centralization across 20+ channels, saving retail teams hours of manual work.
2. Enables real-time omnichannel insight, automating the detection of trends and urgent customer issues.
3. Automation reduces data entry errors and ensures all relevant feedback is captured and actionable.
4. Supports automated reporting and analytics, enhancing data-driven retail management.
5. Automator flows ensure business scaling without proportionally increasing manual review handling tasks.
Omnichannel Integration Automation