Purpose
1.2. Ensure compliance, child welfare monitoring, and liability reduction by automating notifications and tracking.
1.3. Automate the collection, archival, and analysis of incident data for audits, parental communication, and reporting.
1.4. Provide real-time automated incident alerts across channels (email, SMS, messaging platforms) to management and relevant stakeholders.
1.5. Mitigate risk and enable continuous improvement in care standards through automated root cause analysis and trend detection.
Trigger Conditions
2.2. Automate upon predefined keywords or severity ratings in digital incident forms (e.g., aggression, injury above a severity threshold).
2.3. Trigger automation from staff emails containing incident keywords.
2.4. Automation of escalation if a follow-up resolution is not recorded within a set timeframe.
2.5. Automator-driven trigger if multiple low-level incidents are reported for the same child within a configurable duration.
Platform Variants
• Feature/Setting: Automated SMS API; automate SMS notifications—configure messaging service with handler: `POST /Messages` for instant management alert.
3.2. SendGrid
• Feature/Setting: Automated email API; use `mail/send` endpoint to instantly escalate incident summaries via configured workflow.
3.3. Slack
• Feature/Setting: Webhook integration; automate posting to designated channel with `chat.postMessage`, embedding incident JSON.
3.4. Microsoft Teams
• Feature/Setting: Incoming Webhook; automate escalation card to management channel via webhook payload with incident details.
3.5. Gmail
• Feature/Setting: Automated email send; configure automation for triggered incident keyword search and send using Gmail API `users.messages.send`.
3.6. Google Sheets
• Feature/Setting: Automated row creation; push incident data for archiving with Sheets API `spreadsheets.values.append`.
3.7. Airtable
• Feature/Setting: Automate record creation; use REST API `POST /v0/{baseId}/{tableName}` for incident logs.
3.8. Trello
• Feature/Setting: Automation to create card in escalation list with incidents, using API `POST /1/cards`.
3.9. Asana
• Feature/Setting: Automate task creation for each incident using Tasks API `POST /tasks`.
3.10. Zendesk
• Feature/Setting: Automated ticket generation with incident details using Tickets API `POST /api/v2/tickets`.
3.11. Salesforce
• Feature/Setting: Create new case via API (`POST /services/data/vXX.X/sobjects/Case/`) on escalation event.
3.12. HubSpot
• Feature/Setting: CRM ticket creation via Tickets API; automate for incident traceability.
3.13. JIRA
• Feature/Setting: Automated issue creation for escalations with REST API `POST /rest/api/2/issue`.
3.14. PagerDuty
• Feature/Setting: Automate incident trigger via Events API v2 `POST /v2/enqueue` for urgent response workflow.
3.15. ServiceNow
• Feature/Setting: Automated incident record via Table API `POST /api/now/table/incident`.
3.16. Mailgun
• Feature/Setting: Automatedly send notification using Messages API `POST /v3/{domain}/messages`.
3.17. Intercom
• Feature/Setting: Send automated message or create automated ticket via Conversations API.
3.18. Monday.com
• Feature/Setting: Automate item creation in escalation board with `POST /v2` GraphQL API.
3.19. Discord
• Feature/Setting: Send automated incident alert to channel using Webhook.
3.20. Notion
• Feature/Setting: Automated database item creation for compliant logging using API `POST /v1/pages`.
3.21. Zoho CRM
• Feature/Setting: Automated ticket or case creation using `POST /crm/v2/Cases`.
3.22. Pipedrive
• Feature/Setting: Automate activity insertion via API `POST /v1/activities`.
3.23. Freshdesk
• Feature/Setting: Automated ticket for each escalation using API `POST /api/v2/tickets`.
3.24. ClickUp
• Feature/Setting: Automatically create task for incident escalation using `POST /api/v2/list/{list_id}/task`.
Benefits
4.2. Automator reduces response times and ensures critical incidents get immediate oversight.
4.3. Enables trackable, auditable records for compliance and regulatory needs through automated archiving.
4.4. Automation allows scalable management of multiple incidents and flags system-level issues early.
4.5. Automatedly lowers risk and improves the quality of care by surfacing trends through automation of reporting.