Online Ordering and DeliveryPurpose
1.2. Ensure automated, error-free, and instant delivery to customers and internal staff via email, SMS, chat, or print.
1.3. Provide an auditable record for restaurant operations and satisfy compliance for Portuguese restaurant reporting.
1.4. Standardize and automate routine administrative delivery, freeing staff for hospitality tasks and reducing mistakes.
Trigger Conditions
2.2. Automated trigger when status shifts to "order received" in POS or restaurant management platforms.
2.3. Trigger on webhook event from delivery partners or e-commerce gateways.
2.4. Automated re-dispatch on failed delivery or if order status is adjusted.
Platform Variants
3.1. Twilio SMS
• Feature: SMS API integration; send order summaries as SMS
• Configuration: Automate SMS dispatch on new paid order via Twilio’s /Messages endpoint
3.2. SendGrid
• Feature: Transactional Email API; automate emails with receipt PDFs
• Configuration: Automate receipt delivery through SendGrid’s /mail/send endpoint with dynamic templates
3.3. Slack
• Feature: Incoming Webhooks; send notifications to back-of-house staff
• Configuration: Automate message posting to specific Slack channels on order completion
3.4. WhatsApp Business API
• Feature: Automated WhatsApp notifications to customers
• Configuration: Automate sending template messages with order summary via /messages endpoint
3.5. Zapier
• Feature: Multi-platform automation trigger and action builder
• Configuration: Automate chain reaction on 'New Order' event from web app to email/SMS/Slack
3.6. Shopify
• Feature: Order Notification webhooks
• Configuration: Automate dispatch of order confirmations via Shopify’s order/create webhook
3.7. WooCommerce
• Feature: REST API - Order hooks
• Configuration: Automate receipt/confirmation emails on woocommerce_order_status_completed
3.8. Square
• Feature: Payment webhook and receipt delivery API
• Configuration: Automate receipt email through Square’s /v2/receipts endpoint on new transaction
3.9. Stripe
• Feature: Event webhook for successful payments
• Configuration: Automate email dispatch via Stripe’s payment_intent.succeeded webhook
3.10. Mailgun
• Feature: Transactional email API for automating custom templates
• Configuration: Automate order summary emails using /messages endpoint
3.11. Outlook 365
• Feature: Automated mail via Microsoft Graph Mail API
• Configuration: Automate sending order confirmations through /sendMail endpoint
3.12. Gmail API
• Feature: Programmatic email sending
• Configuration: Automate receipt/summary sends to customers using /users.messages.send
3.13. Google Chat
• Feature: Automated restaurant channel notifications
• Configuration: Automate post-message on order through Google Chat webhook
3.14. Telegram Bot API
• Feature: Automated order summaries to Telegram user or group
• Configuration: Automate sendMessage to customer/staff on new order
3.15. Pipedream
• Feature: Workflow automation between any APIs
• Configuration: Automate multi-step order receipt routing across platforms
3.16. Freshdesk
• Feature: Automated ticket generation for order tracking
• Configuration: Automate ticket creation via Freshdesk /api/v2/tickets for each order
3.17. HubSpot
• Feature: Automated contact workflow to log orders
• Configuration: Automate engagement creation on contact via /crm/v3/objects/engagements
3.18. Microsoft Teams
• Feature: Automated staff notification
• Configuration: Automate actionable messages into Teams channel using webhook URLs
3.19. Zendesk
• Feature: Support ticket automation for problem orders
• Configuration: Automate order info pushes into Zendesk via /api/v2/tickets
3.20. PDF Generator API
• Feature: Automated receipt PDF creation
• Configuration: Automate dynamic PDF order receipt generation and attach to emails
Benefits
4.2. Automated process delivers instant and uniform experience to all customers and staff.
4.3. Automating compliance with record-keeping and audit requirements.
4.4. Automation enables real-time communication, enhancing customer confidence and internal coordination.
4.5. Automate multi-platform workflows to reach customers through their preferred channels seamlessly.