Integration of reservation systems with website and social media

Purpose

1. Automate the integration between reservation systems and restaurant’s website or social media accounts.

2. Enables real-time table booking and availability updates automatedly across digital platforms.

3. Automates data synchronization to prevent double bookings and manual errors.

4. Automator for confirmations, reminders, and customer responses across channels.

5. Centrally manages bookings to facilitate review requests and post-dining feedback automation.

Trigger Conditions

1. Online reservation request submitted via website or social media.

2. Update in table availability within reservation system.

3. Cancellation or modification of customer’s reservation.

4. Periodic batch jobs to refresh booking status automatedly.

5. Customer reply (via web form, Facebook Messenger, or WhatsApp) triggers sequence automation.

Platform Variants

1. OpenTable

• Feature/Setting: API v2 – endpoint /reservations; configure API key for webhook automation to website and Facebook Pages.
  

2. Resy

• Feature/Setting: Partner API – configure reservation webhook and slot availability endpoint to automate updates.
  

3. Yelp Reservations

• Feature/Setting: API – connect /reserve and /notify endpoints for automating booking and confirmation messages.
  

4. Tablein

• Feature/Setting: API – Webhook URL for New Reservation; automate site update and social confirmations.
  

5. Quandoo

• Feature/Setting: Reservation API; sync webhook triggers to automate live availability on restaurant site and Instagram.
  

6. Bookatable

• Feature/Setting: Partner REST API; automate reservation details sync with online presence use POST /reservation.
  

7. GloriaFood

• Feature/Setting: Orders API; automate reservation push notifications to Messenger via webhook integration.
  

8. Facebook Pages

• Feature/Setting: Graph API – /bookings endpoint; receive and push reservation updates from reservation automator.
  

9. Instagram

• Feature/Setting: Graph API for Business – automate Stories or DM notifications after reservation via webhook action.
  

10. WhatsApp Business

• Feature/Setting: Cloud API – configure /messages for automated reminders or confirmations post-reservation.
  

11. Twilio

• Feature/Setting: SMS API – automate sending booking confirmations or waiting list alerts.
  

12. Google My Business

• Feature/Setting: Place Actions API – automate acceptance of booking actions and publish real-time availability.
  

13. Zapier

• Feature/Setting: Webhooks, Facebook Pages, Reservation Platform triggers – automate multi-channel reservation flows.
  

14. HubSpot

• Feature/Setting: Workflows with Custom Webhooks – automate post-booking email/CRM follow-up.
  

15. SendGrid

• Feature/Setting: Automated transactional email setup for confirmation/feedback after online booking.
  

16. Mailchimp

• Feature/Setting: Automation Workflow – segment and automate follow-up or review request emails.
  

17. Salesforce

• Feature/Setting: Web-to-Lead + Pardot Automations – ingest booking data and automate feedback loops.
  

18. Slack

• Feature/Setting: Incoming Webhooks – automate staff alerts on new reservations or cancellations.
  

19. Trello

• Feature/Setting: Automation Rules w/ Webhooks – create/cancel booking card automation for team visibility.
  

20. Microsoft Teams

• Feature/Setting: Incoming Webhooks/Connectors – automate notifications to the team channel on new booking.
  

Benefits

1. Minimizes human intervention by automating reservations and customer notifications.

2. Improves customer experience by automatedly providing instant confirmations and updates.

3. Automates review solicitation and feedback collection post-dining.

4. Reduces double bookings and manual errors by automating real-time data sync.

5. Supports growth by enabling high-volume automation of multi-platform bookings without extra staff load.