Automated order routing to kitchen and relevant stations

Purpose

1.1. Automatically direct each customer order from POS to the correct kitchen or prep station, including grill, pastry, and beverage areas, according to item type.
1.2. Reduce manual communication between servers and kitchen, preventing errors, accelerating food preparation, and ensuring every order is managed by the right team member with real-time updates.
1.3. Enable trackable, timestamped routing and status updates, supporting rapid response to kitchen or customer queries and compiling analytic data for performance improvement.

Trigger Conditions

2.1. New order finalized in POS system.
2.2. Modification, cancellation, or addition made to an existing order.
2.3. Scheduled food prep event (pre-orders or timed meals).
2.4. Kitchen team marks item “ready” or “in progress” via their device.

Platform Variants

1. Square POS

• API: Orders API Webhook – Triggers on order placed/completed, routes JSON payload to endpoint for order parsing.

2. Toast POS

• Integration: Partner Connect API – Capture “order.created” and “order.updated” events, forward mapped line-items to specific kitchen printers/screens.

3. Revel Systems

• Feature: Webhooks – Use “Order Placed” webhook for triggering automated routing script with station mapping logic.

4. Lightspeed

• API: Orders Endpoint – Poll or webhook to pull new orders, process by course/item, direct to designated dashboard or print service.

5. Clover

• API: Orders API + Printer API – Listen for order creation, parse for kitchen station, send receipt/command to correct kitchen printer.

6. TouchBistro

• Feature: Cloud Reporting Webhook – Receive order events, format and transmit kitchen tickets according to item group/station.

7. Upserve

• API: Orders API – Monitor order events, extract relevant details, and post to appropriate kitchen display API.

8. Oracle MICROS Simphony

• Integration: Simphony Web Services – Use Transaction Notification to trigger order sending by menu item group to specific kitchen printers/screens.

9. POSist

• API: Real-Time Order API – Configure endpoint to accept order events, run logic for kitchen station assignment.

10. Deliverect

• Feature: Kitchen Routing Rules – Set up item-tag-based routing, auto-direct orders by type to station interfaces.

11. Uber Eats

• API: Order Webhook – On order acceptance, transmit data to kitchen display or message queue for each cuisine prep station.

12. Zomato Order Integration

• API: Order Notification API – Hook into real-time order, parse items, assign kitchen routing based on cuisine section.

13. GloriaFood

• Feature: Webhook – Receive new order JSON, run routing rules for each menu segment (grill, tajine, salad, etc.).

14. Chowly

• Feature: Station Definers – Configure rules that connect menu items to kitchen display stations.

15. Fresh KDS

• API: KDS Orders Endpoint – Post new orders and cooking status updates for each assigned kitchen station.

16. Cheftab

• Feature: Station Routing – Assign menu items to relevant kitchen printer/screens via cloud dashboard.

17. Epson OmniLink Printers

• Feature: Cloud Print API – Print station-targeted tickets when routed orders come via authorized integration.

18. Slack

• API: Chat.postMessage – Send direct notification of new item to specific kitchen prep group channel (ex: “Pastry Station”).

19. Twilio SMS

• API: Message Resource – Automatically SMS order line-items to designated kitchen team for offsite or remote station coordination.

20. Google Sheets

• API: Append Cells – Log routed orders in real-time sheet, with formulae for color-coded kitchen stations and prep deadlines.

Benefits

4.1. Eliminates delays and errors from manual order handoffs, ensuring items reach correct kitchen station instantly.
4.2. Streamlines prep workflow, improves kitchen team accountability, and speeds up food delivery time.
4.3. Reduces verbal communication noise, with digital audit trail for every order-step and enhanced analytics on kitchen performance.
4.4. Supports rapid scaling and multi-station operation, integrating with both digital displays and physical printers.
4.5. Improves customer satisfaction by minimizing wait times and incorrect orders.