Operational Efficiency & Order ProcessingPurpose
1.2. Aggregate orders from major delivery channels (e.g., Uber Eats, Glovo, Deliveroo) into the central POS or OMS, synchronizing inventory, updating customers, and enabling unified fulfillment tracking.
1.3. Ensure all delivery, in-house, and web-based orders are recorded across accounting and CRM platforms for end-to-end operational oversight and marketing automation.
Trigger Conditions
2.2. Change/update in order status (e.g., picked up, delivered, cancelled) on any connected delivery channel.
2.3. Inventory, menu, or price updates are published in POS or master menu.
2.4. Customer feedback, review, or dispute is submitted on a delivery platform.
2.5. Payment or refund transaction is registered through any delivery service’s payment API.
Platform Variants
3.1. Uber Eats API
• Feature: Webhooks for new order creation. Configure endpoint to receive POST payloads on new orders.
3.2. Glovo API
• Feature: orders endpoint. Set up polling or webhook callbacks to fetch incoming orders.
3.3. Deliveroo API
• Feature: Delivery integration webhooks. Register callback URL for order updates.
3.4. Just Eat Partner API
• Feature: Orders webhook. Supply endpoint to automatically sync each received order.
3.5. Square
• Feature: Orders API. Configure event subscription to auto-sync new orders to POS.
3.6. Toast POS
• Feature: Partner API. Program webhook or API polling for order, menu, and delivery sync.
3.7. Shopify
• Feature: Orders Webhook. Set up HTTP webhook for "order/create" and "order/updated" events.
3.8. Lightspeed Restaurant (L-Series)
• Feature: Webhooks API. Register endpoints for incoming orders and status updates.
3.9. OpenTable
• Feature: Reservations API. Configure integration for syncing reservation-built meal orders to POS.
3.10. SquareSpace
• Feature: Commerce Orders endpoint. Webhook order notifications for processing and syncing.
3.11. WooCommerce
• Feature: REST API Order trigger. Set up webhook for order creation and completion statuses.
3.12. Wix Restaurants
• Feature: Orders webhook integration. Register external endpoint for live order sync.
3.13. Foodics
• Feature: Orders API callback. Webhook for new meal orders to update POS and delivery.
3.14. Chowly
• Feature: Channel Orders API. Integrate to ingest third-party delivery into native order flow.
3.15. Otter
• Feature: API connector. Pull consolidated orders via Otter Order API for syncing.
3.16. Square for Restaurants
• Feature: POS Orders Webhooks. Receive automated updates when orders are placed or modified.
3.17. Revel Systems
• Feature: API push notification. Sync incoming third-party orders to POS in real time.
3.18. Deliverect
• Feature: Delivery App Integrator API. Configure webhook for new order ingestion.
3.19. Menulog API
• Feature: Partner endpoints. Fetch orders or subscribe to webhooks for incoming deliveries.
3.20. Doordash Drive
• Feature: Delivery creation webhook. Receive status updates as orders move through workflow.
Benefits
4.2. Centralizes order management from multiple sources, improving kitchen efficiency.
4.3. Auto-syncs with inventory for real-time stock management and replenishment.
4.4. Accelerates reporting and reconciliation across sales and fulfillment.
4.5. Enhances customer transparency through automated order status notifications.
4.6. Reduces platform fragmentation by linking all delivery partners in a single workflow.
4.7. Enables rapid menu and pricing updates across all connected channels.
4.8. Streamlines dispute resolution and refund management with connected feedback loops.
4.9. Integrates with CRM and marketing tools for targeted follow-up and insights.
4.10. Boosts operational scalability without proportional staffing increases.