IT system status monitoring and alerts

Purpose

1.1. To automate real-time monitoring of IT systems, infrastructure, and collections-database health for art museums, ensuring uninterrupted operations in exhibitions, ticketing, security, and archives.
1.2. Automates detection of system downtime, performance degradation, unauthorized access, and critical failure of devices spanning gallery digital signage, climate controls, storage servers, point-of-sale, and art cataloging systems.
1.3. Provides automated alert escalation, incident ticketing, and notifications to IT staff and museum managers for timely support, automating workflow from first alert to resolution documentation.

Trigger Conditions

2.1. System resource thresholds exceeded (CPU, memory, disk, bandwidth).
2.2. Application or service not responding or crashing.
2.3. Automated monitoring detects unauthorized or suspicious network access.
2.4. Scheduled integrity checks or heartbeat pings fail.
2.5. Automated backups or data syncing errors in the art collection database.
2.6. Temperature, humidity, or environmental system alarms trigger via automated sensors.
2.7. New critical vulnerabilities or exploits in IT museum systems are detected by automated security feeds.
2.8. Automated security cameras or access systems report anomalies.

Platform Variants

3.1. Microsoft Azure Monitor
• Feature: Action Groups for alert automation – configure to email/messaging/ITSM.
• Sample: Automate action group triggers on VM metric thresholds; send alert to IT admin.
3.2. AWS CloudWatch
• Feature: CloudWatch Alarms with SNS Topic integration.
• Sample: Automate SNS notification and Lambda function invocation on EC2 health check fail.
3.3. Splunk
• Feature: Alerts & Webhooks.
• Sample: Automate webhook to external ITSM tool when log anomaly detected.
3.4. Datadog
• Feature: Monitors & Notification Channels.
• Sample: Automate sending alert to Slack and Jira integration on high network latency.
3.5. Nagios
• Feature: Event Handlers & Notifications.
• Sample: Automate trigger of IT ticket creation on failed host check.
3.6. ServiceNow
• Feature: Event Management – Automated Incident Creation API.
• Sample: Automator creates incident from REST API call on upstream alert event.
3.7. PagerDuty
• Feature: Event Rules and Automated Escalation Policies.
• Sample: Automate escalation to on-call engineer if incident unresolved in 5 minutes.
3.8. Sumo Logic
• Feature: Scheduled Searches & Alert Webhooks.
• Sample: Automate notification to Teams channel when database access fails.
3.9. Zabbix
• Feature: Action Automation & Media Types.
• Sample: Automatedly send custom script/command when museum IoT device offline.
3.10. New Relic
• Feature: APM Integrated Alert Policies.
• Sample: Automate text and workflow trigger for collection management app downtime.
3.11. Slack
• Feature: Incoming Webhooks and Workflow Automation.
• Sample: Automated alert into IT operations channel on incident detection.
3.12. Atlassian Jira
• Feature: REST API for Automated Ticket Creation.
• Sample: Automate ticket on monitored server alert, include logs and event data.
3.13. Twilio
• Feature: SMS API for Automating Critical Alerts.
• Sample: Automatedly send SMS to on-call staff on IT system failure.
3.14. Opsgenie
• Feature: Integration Rules & Escalations.
• Sample: Automate call-to-action escalation policy on persistent alert.
3.15. SolarWinds
• Feature: Automated Alert Actions.
• Sample: Automatically generate incident/ticket and email on threshold violation.
3.16. Grafana
• Feature: Alerting & Notification Channels.
• Sample: Automates notification on dashboard anomalies for collection system.
3.17. Honeybadger
• Feature: Automated Error Notification API.
• Sample: Automate alert via webhook for unhandled exception in digital archive.
3.18. Google Cloud Monitoring
• Feature: Alerting Policies & Pub/Sub Automation.
• Sample: Enables automated workflow and email on GCP VM instability.
3.19. Sentry
• Feature: Automated Issue Tracking & Alerts.
• Sample: Automator triggers email/Slack/ITSM workflow on code error spikes.
3.20. IFTTT
• Feature: Applet Automation for Cross-Platform Alerts.
• Sample: Automatedly call phone or trigger smart device in gallery on major failure.
3.21. Zendesk
• Feature: Automated Ticket Creation via API or Trigger.
• Sample: Create IT helpdesk ticket on incoming automated alert notification.
3.22. Elastic Stack (ELK)
• Feature: Watcher Alerts Automator.
• Sample: Automated anomaly detection triggers museum operations alert email.

Benefits

4.1. Automates detection and escalated response for IT issues, reducing downtime risk.
4.2. Automated workflows minimize manual checks and accelerate museum incident fixes.
4.3. Automation provides audit trails for security and compliance in the arts sector.
4.4. Ensures preservation and safety of invaluable art collections via automated environmental alerts.
4.5. Scalability—new devices or platforms can be automated as museum’s IT grows.
4.6. Automated cross-platform responses (SMS, email, ticket, dashboard) for integrated support.
4.7. Automates record creation, closure, and action follow-up for IT operations administration.