Operations & AdministrationPurpose
1.2. Ensure real-time incident documentation from staff, visitors, maintenance, and administration.
1.3. Route reports to responsible teams, log to central repository, and initiate corrective workflows.
1.4. Generate compliance logs, alert management, facilitate analysis, and automate regulatory notifications if needed.
Trigger Conditions
2.2. Email or message received on designated address/channel with safety keywords.
2.3. IoT sensor or surveillance system detects abnormal parameters.
2.4. Real-time data anomalies in maintenance logs.
2.5. Scheduled manual audits trigger follow-up.
2.6. Escalation from unresolved prior issues.
Platform Variants
• Feature/Setting: Incoming Webhooks and Message Actions; configure webhook to capture #incident-reports channel events, auto-route to designated handler.
3.2. Microsoft Teams
• Feature/Setting: Channel Connector/Adaptive Card; auto-post incident submission card, notify safety officers channel.
3.3. ServiceNow
• Feature/Setting: Incident Management API; configure POST /api/now/table/incident for auto-ticketing and assignment.
3.4. Jira Service Management
• Feature/Setting: REST API v2 POST /rest/api/2/issue; creates safety incident issue of type “Incident.”
3.5. Zendesk
• Feature/Setting: Ticket Creation API; auto-generate tickets in “Safety” field, notify proper group.
3.6. Salesforce Service Cloud
• Feature/Setting: Case Management API; configure auto-case creation and auto-assign rules for incident cases.
3.7. Google Forms
• Feature/Setting: Form Submit Trigger; submit flows into Sheets for central tracking, push notification through Apps Script.
3.8. Microsoft Power Automate
• Feature/Setting: Scheduled/Instant Flows; configure trigger for Teams message or Form response to route to SharePoint or mail.
3.9. Trello
• Feature/Setting: API Card Creation (POST /1/cards); auto-create “Incident” card on board, assign label and members.
3.10. Twilio SMS
• Feature/Setting: SMS Webhook; capture inbound SMS from staff and route contents to logging system via API.
3.11. PagerDuty
• Feature/Setting: Events API v2; trigger on incident alerts and escalate via defined policy.
3.12. Asana
• Feature/Setting: Tasks API POST; auto-create task for each incident, tag safety team, set due date.
3.13. Freshservice
• Feature/Setting: Service Bot/Incident API; create incident ticket, auto-route to operations manager.
3.14. Dropbox
• Feature/Setting: File Upload Webhook; monitor new uploads in “Incidents” folder, auto-send context to admin via email.
3.15. AWS S3 + Lambda
• Feature/Setting: S3 ObjectCreate trigger; on file (report) upload, Lambda parses and routes to notification system.
3.16. Zapier
• Feature/Setting: Multi-step Zaps; trigger on form, create log, notify team email, add to tracking sheet.
3.17. HubSpot
• Feature/Setting: Tickets API; create ticket in “Operations” pipeline, auto-notify responsible staff.
3.18. Monday.com
• Feature/Setting: Item Creation API; log incident as board item, auto-status update, notify team.
3.19. Notion
• Feature/Setting: Database API Integration; append new safety report, assign responsible, flag overdue follow-ups.
3.20. Mailgun
• Feature/Setting: Inbound Routes; auto-parse incident emails, deliver to integration endpoint for workflow initiation.
3.21. Google Workspace
• Feature/Setting: Apps Script Trigger; monitor Gmail/Sheets, auto-create incident thread and email chain.
Benefits
4.2. Delivers unified incident logs for audits and regulatory compliance.
4.3. Automates escalations, accelerating resolution.
4.4. Ensures all incidents reach the right personnel instantly.
4.5. Enables multi-channel and real-time reporting (forms, email, SMS, manually, sensor/IoT).
4.6. Provides analytics-ready records for safety improvement initiatives.
4.7. Boosts transparency and accountability in museum operations.