Operations & AdministrationPurpose
1.2. Centralize and standardize reporting from multiple sources (web forms, email, messaging apps), assign requests, monitor response times, and escalate unresolved tickets.
1.3. Provide real-time visibility to management, reduce downtime, ensure safety, and create an actionable archive of completed maintenance actions for future reference and regulatory needs.
Trigger Conditions
2.2. Receipt of maintenance-related keyword via email, SMS, or chat.
2.3. Scheduled inspection deadlines or compliance checks.
2.4. Monitoring of IoT sensors detecting anomalies in exhibit/aircraft parameters.
Platform Variants
3.1. Salesforce Service Cloud
• API: Case creation endpoint; Post JSON data for new ticket generation/configure issue type "Exhibit/Aircraft Maintenance."
• Feature: Auto-assign rules for routing to maintenance staff.
3.2. Zendesk
• API: Tickets endpoint (POST); Trigger on inbound request, categorize as "Aviation Exhibit Maintenance."
• Feature: SLA rules for escalation and notifications.
3.3. Jira Service Desk
• API: Create Issue (POST); Use project/queue "Museum Maintenance."
• Feature: Custom fields for exhibit/aircraft ID tracking.
3.4. ServiceNow
• Function: Incident Management APIs; Open new incident, trigger workflows for assignment.
• Feature: Notification rules for updates/resolution.
3.5. Trello
• API: Cards endpoint; New card per request in "Maintenance" board.
• Feature: Butler automation for reminders.
3.6. Microsoft Power Automate
• Function: HTTP Requests; Trigger flows on form submission.
• Feature: Adaptive Cards in Teams for approvals.
3.7. Google Forms + Google Sheets
• API: Apps Script triggers; Generate new row on form response.
• Feature: Conditional email alerts and auto-filtering by aircraft/exhibit.
3.8. Twilio SMS
• Feature: Incoming Message Webhook; Parse request, log and confirm receipt.
• Setting: Keyword matching for urgent issues.
3.9. Slack
• API: Slash commands; "/maintreq" triggers form, routes to ops channel.
• Feature: Workflow Builder for assignment and notification.
3.10. Microsoft Teams
• Feature: Incoming Webhook; Posts maintenance requests to #Ops channel.
• Setting: Message actions for status updates.
3.11. Zapier
• Function: Webhook triggers; Relay requests to ticketing tools.
• Feature: Multi-app flows for escalation.
3.12. Freshdesk
• API: Create Ticket endpoint (POST); Tag as "Aviation Exhibit."
• Feature: Automated status notifications.
3.13. Asana
• API: Tasks endpoint; Projects per exhibit/aircraft.
• Feature: Rules for assigning tasks based on location/type.
3.14. Monday.com
• API: Create Item; Populate maintenance board, assign owner.
• Feature: Deadline automations and reminders.
3.15. HubSpot Service Hub
• API: Ticket creation endpoint; Custom properties for record keeping.
• Feature: Workflow for ticket escalation.
3.16. Notion
• API: Database Item Creation; Log maintenance requests.
• Feature: Views filtered by status or assigned staff.
3.17. Service Fusion
• API: Post Job Request; Include asset and urgency.
• Feature: SMS notifications to field techs.
3.18. Smartsheet
• API: Add Row; Maintenance sheet with auto-notifications.
• Feature: Alert rules for missed deadlines.
3.19. Airtable
• API: Create Record; Maintenance table with attachments for photos.
• Feature: Formula fields for status color coding.
3.20. PagerDuty
• API: Events v2; Trigger incident for urgent issues.
• Feature: On-call rotation alerts.
3.21. DocuSign
• API: Envelope Creation; Send compliance/maintenance signoffs.
• Feature: Automatic reminders for unsigned documents.
Benefits
4.2. Complete audit trail for compliance and analysis.
4.3. Reduced manual tracking and less paperwork.
4.4. Real-time insight into resource allocation.
4.5. Improved visitor safety, exhibit uptime, and staff morale.