Operations and AdministrationPurpose
1.2. Facilitate rapid reporting and assignment of maintenance tasks from showroom to workshop and management.
1.3. Ensure timely updates to stakeholders via multiple communication channels (SMS, email, chat, task system).
1.4. Centralize maintenance logs for reporting, historical insights, and compliance.
1.5. Optimize resource allocation by integrating request status with inventory and scheduling systems.
1.6. Streamline follow-up notifications to ensure work completion and feedback collection.
1.7. Reduce administrative time spent on manual tracking, calls, and reporting.
Trigger Conditions
2.2. Email to a designated “maintenance” inbox.
2.3. SMS or chat message received on a preset number or platform.
2.4. API call from internal point-of-sale or warehouse management system.
2.5. Scheduled equipment or furniture inspections detecting faults.
Platform Variants
3.1. Twilio (SMS & Voice)
• Feature: Programmable Messaging API
• Sample config: POST /Messages to send SMS update on new request, status change, completion.
3.2. SendGrid (Email)
• Feature: Mail Send API
• Sample config: POST /mail/send with dynamic templates for request receipt, in-progress, closure.
3.3. Slack
• Feature: Incoming Webhooks
• Sample config: POST request to webhook URL for instant channel notifications.
3.4. Microsoft Teams
• Feature: Connector API
• Sample config: POST request to Teams channel URL with adaptive card for request details.
3.5. Google Sheets
• Feature: Sheets API append
• Sample config: POST /spreadsheets/{sheetId}/values/{range}:append to log new requests.
3.6. Trello
• Feature: Cards API
• Sample config: POST /1/cards to create a card with maintenance info and due date.
3.7. Asana
• Feature: Tasks API
• Sample config: POST /tasks with maintenance title, description, and assignee.
3.8. Monday.com
• Feature: Create Item mutation
• Sample config: GraphQL mutation to add maintenance item with fields for priority, deadline.
3.9. Notion
• Feature: Database Items API
• Sample config: POST /pages with database ID and request details for tracking.
3.10. Jira
• Feature: Create Issue API
• Sample config: POST /rest/api/3/issue to add maintenance ticket with custom fields.
3.11. Salesforce (Service Cloud)
• Feature: Cases API
• Sample config: POST /services/data/vXX.X/sobjects/Case/ with relevant fields.
3.12. Zendesk
• Feature: Tickets API
• Sample config: POST /api/v2/tickets.json with subject, description, requester info.
3.13. Google Calendar
• Feature: Events API
• Sample config: POST /calendars/{calendarId}/events to schedule maintenance tasks.
3.14. HubSpot
• Feature: Tickets API
• Sample config: POST /crm/v3/objects/tickets for request tracking and customer comms.
3.15. ServiceNow
• Feature: Incident Table API
• Sample config: POST /api/now/table/incident for logging requests as incidents.
3.16. Airtable
• Feature: Records API
• Sample config: POST /v0/{baseId}/{tableName} to create maintenance entries.
3.17. Zoho Desk
• Feature: Tickets API
• Sample config: POST /api/v1/tickets with all request properties.
3.18. Freshdesk
• Feature: Tickets API
• Sample config: POST /api/v2/tickets for issue logging and updates.
3.19. Microsoft Outlook
• Feature: Mail Send API
• Sample config: POST /me/sendMail for alerting staff of new/overdue tasks.
3.20. Dropbox
• Feature: File Requests API
• Sample config: POST /2/file_requests/create for document uploads related to maintenance.
3.21. ClickUp
• Feature: Task Create API
• Sample config: POST /api/v2/list/{list_id}/task to register and track requests.
3.22. Discord
• Feature: Webhooks
• Sample config: POST to webhook to announce new tasks or completions in a channel.
3.23. QuickBooks
• Feature: API Bill/Expense Creation
• Sample config: POST /v3/company/{companyId}/bill for tracking associated costs.
3.24. Intercom
• Feature: Conversation API
• Sample config: POST /conversations to notify or follow up with submitter.
3.25. Shopify
• Feature: Admin API Webhooks
• Sample config: POST /admin/api/2021-01/webhooks.json for store hardware/furniture triggers.
Benefits
4.2. Complete digital audit trail of all maintenance activities.
4.3. Automatic staff and customer notifications, reducing oversight.
4.4. Centralized, easily-accessible database for management analysis.
4.5. Reduced manual effort and administrative errors.
4.6. Enhanced accountability via real-time status tracking and reminders.
4.7. Improved customer satisfaction through faster, transparent maintenance handling.