Operations and Flight HandlingPurpose
1.2. Automates identification of maintenance events by integrating flight data with ground operations.
1.3. Enables automated notifications and task creation for relevant teams and contractors to expedite necessary checks and repairs.
1.4. Centralizes status monitoring, ownership assignment, and compliance tracking through automation for FBO operations.
Trigger Conditions
2.2. Aircraft departs (departure event registered) — automation re-triggers checklists and notifications.
2.3. Scheduled maintenance interval reached, based on hours/cycles from integrated flight logs.
2.4. Exception: Automated override in case of unscheduled landings for priority alerts.
Platform Variants
3.1. Twilio SMS
• Feature/Setting: SMS API — automate outbound SMS maintenance alerts, set webhook for real-time messaging integration.
3.2. SendGrid
• Feature/Setting: Transactional Email API — automate email alerts with dynamic templates based on aircraft status events.
3.3. Microsoft Teams
• Feature/Setting: Incoming Webhook — automates posting of alert messages to maintenance Teams channel on arrival/departure events.
3.4. Slack
• Feature/Setting: Incoming Webhooks — automate sending customized maintenance notification to channels or users.
3.5. PagerDuty
• Feature/Setting: Events API — automate incident creation/alerts for on-call maintenance staff.
3.6. ServiceNow
• Feature/Setting: Create Incident API — automate generation of service tickets tied to aircraft arrival/departure data.
3.7. Jira
• Feature/Setting: Issue Creation REST API — automate new maintenance issues for each event; pre-fill flight data.
3.8. Salesforce
• Feature/Setting: Process Builder or Flow — automate tasks/cases for maintenance workflow, integrating with aircraft event APIs.
3.9. Zendesk
• Feature/Setting: Ticket API — automate creation of new support tickets on maintenance-required triggers.
3.10. Google Sheets
• Feature/Setting: App Script Triggers — automate the appending of maintenance logs based on arrival/departure info.
3.11. Microsoft Outlook
• Feature/Setting: Office 365 Connector — automate sending calendar invites or emails to maintenance teams.
3.12. Freshservice
• Feature/Setting: Workflow Automator — automate ticket and task creation for new events fed from FBO systems.
3.13. Amazon SNS
• Feature/Setting: Publish API — automate push notifications to designated endpoints or subscribers.
3.14. HubSpot
• Feature/Setting: Workflows — automate notification or task creation in the CRM for maintenance tracking.
3.15. Monday.com
• Feature/Setting: Automation Recipes & Integration API — automate board updates/tasks when flight events detected.
3.16. Asana
• Feature/Setting: API automation — automate task assignments based on arrival/departure webhook data.
3.17. Trello
• Feature/Setting: Custom Automation — automate card creation and team alerts for new events.
3.18. NetSuite
• Feature/Setting: SuiteFlow — automate record creation and notifications within the ERP system.
3.19. SAP
• Feature/Setting: Business Workflow — automate maintenance request processes integrating with aviation event data.
3.20. Airtable
• Feature/Setting: Automation Triggers — automate record updates and notifications linked to aircraft movements.
3.21. Smartsheet
• Feature/Setting: Automated Workflows — automate sheet updates/alerts on maintenance due events.
3.22. WhatsApp
• Feature/Setting: WhatsApp Business API — automate real-time maintenance alert messages to staff chats.
Benefits
4.2. Automates delegation of tasks, boosts response time, and supports regulatory compliance.
4.3. Centralizes communication for maintenance teams, automating awareness and reducing missed actions.
4.4. Automating escalations and reminders improves asset longevity and minimizes downtime.
4.5. Automation enables full auditability and real-time visibility for FBO management.
4.6. Future-proofs FBO operations by automating otherwise repetitive operational tasks.