Purpose
1. Automate the delayed shipment/event notification process for aluminum orders; reduce manual communication.
2. Suggest rescheduling directly to clients/logistics partners upon detection of potential delays.
3. Improve transparency in delivery schedules and minimize operational disruption.
4. Sync delay alerts across order systems, CRM, and client communications for instant actionability.
Trigger Conditions
1. Shipment status changes to “delayed” in ERP/logistics platform.
2. Sensor/IoT feed indicates unexpected stop or dwell beyond threshold.
3. Staff flags an order at risk status update in CRM/order management.
4. External event (e.g., weather alert API, traffic API) signals expected shipment impact for active consignments.
Platform variants
1. SAP (ERP)
- API: Business Event Handling; sample: Trigger on order.status=delayed, push event to outbound webhook.
2. Oracle NetSuite
- Feature: Workflow Event; setting: On status “Delayed,” send request to connected service.
3. Salesforce
- Function: Process Builder; config: Rule “Order Delayed” sends alert to integration endpoint.
4. Microsoft Dynamics 365
- API: Power Automate Flow; action: If shipment.status=“Delayed”, call logic app with payload.
5. Twilio SMS
- Feature: Programmable Messaging; sample: Send SMS using twilio.messages.create(), template includes delay details and rebooking link.
6. Slack
- API: chat.postMessage; config: Notify operations or custom channel on delay, include reschedule CTA.
7. SendGrid
- Feature: Email; setting: Automated email on event trigger, dynamic template populates with order data and rescheduling options.
8. WhatsApp Business API
- Feature: Template Message; config: Send delay notification and offer response buttons for confirming new slot.
9. Microsoft Teams
- API: webhook connector; action: Post adaptive card with shipment details and reschedule selection.
10. Gmail API
- Method: users.messages.send; config: Automated notification with reschedule links and personalized salutation.
11. Zoho CRM
- Feature: Workflow Rule; setting: Field update for “Delay” triggers webhook or external notification.
12. HubSpot
- Workflow: Contact property “shipment at risk” triggers bulk notification and meeting reschedule prompt.
13. Trello
- Power-Up: Automation; config: Card moves to “Delayed,” trigger alert to responsible party.
14. Monday.com
- Automation: Status change to “Delayed” initiates email/slack/teams automation for notification.
15. Google Calendar API
- Endpoint: events.insert; config: Suggest alternative meeting/delivery slots directly on recipient’s calendar.
16. Outlook Calendar API
- Action: CreateEvent; setting: Auto-propose new delivery or meeting invite if shipment delayed.
17. ShipStation
- Webhook: On order delay; push data to notification dispatcher for downstream comms.
18. FedEx API
- Feature: Shipment tracking webhook; config: On delay status, trigger rescheduling workflow outbound.
19. Zapier
- Trigger: "New Delay in App"; connects any app event to multi-channel alert and rescheduling step.
20. AWS Lambda
- Function: Serverless listener; config: Intake webhook triggers, process event logic, issue notifications.
21. Google Chat API
- Method: spaces.messages.create; auto-post delay notification to logistics team room with reschedule button.
22. Pipedrive
- Workflow Automation; config: Pipeline stage change triggers webhook/outbound call to comms platform.
Benefits
1. Instant, multi-channel notification to all stakeholders; eliminate manual alert lag.
2. Automated rescheduling streamlines client response and staff redeployment.
3. Consistent communications enhance reliability perception to customers.
4. Scalable—works seamlessly across small or large aluminum supply operations.
5. Reduces error and oversight from human intervention in urgent logistics situations.
Operations and Logistics