Purpose
1.2. Automates alert delivery to relevant personnel for pre-emptive action, reducing downtime and maintenance costs.
1.3. Turns raw error/sensor data into actionable incidents via automation, scheduling rapid interventions.
1.4. Integrates multiple channels for automated alerting and incident creation to fully close the loop in operations and maintenance automation for automated retail.
Trigger Conditions
2.2. Sensor values exceeding predefined safe or optimal operating thresholds.
2.3. Automated scheduled health checks detecting abnormal trends or predictive fault patterns.
2.4. Custom conditions such as repeated error codes within a given timeframe enabling granular automation.
Platform Variants
3.1. Twilio
• Feature: Automated SMS alerts.
• Setting: Configure "AlertService" API with phone numbers, message body, and error context variables.
3.2. SendGrid
• Feature: Email alert automation.
• Setting: Use "Mail Send" API, triggers include dynamic message templates for error/sensor data.
3.3. ServiceNow
• Feature: Automated incident creation.
• Setting: Leverage "Table API" for automatable incident record creation upon alert triggers.
3.4. Slack
• Feature: Automated real-time chat alerts.
• Setting: Use "Incoming Webhooks" to automate posting of predictive alerts to target channels.
3.5. PagerDuty
• Feature: Automated escalatable incident notifications.
• Setting: Use "Events API" for automated-on-call alerting workflow.
3.6. Microsoft Teams
• Feature: Automated message posting and alert mentions.
• Setting: Configure "Incoming Webhook" for team channel automation.
3.7. AWS SNS (Simple Notification Service)
• Feature: Automation for multi-channel notification (SMS, mobile push, email).
• Setting: Use "Publish" action in automation flow using AWS credentials.
3.8. Azure Logic Apps
• Feature: Event-driven workflow automation for device health monitoring.
• Setting: Use Logic Apps Triggers based on error telemetry events.
3.9. Google Chat
• Feature: Automated bot alerts in operations rooms.
• Setting: Use "Chat API" with error context for automated posting.
3.10. Zapier
• Feature: No-code integration automation with 5,000+ apps.
• Setting: Use "Webhooks" and "SMS by Zapier" actions on trigger events.
3.11. IFTTT
• Feature: Automates routine notifications.
• Setting: Set up "Webhooks" triggers and "Notification" applet.
3.12. Freshservice
• Feature: Automated service desk ticket creation.
• Setting: API endpoint "Create Ticket" on event trigger.
3.13. MoEngage
• Feature: Automated push notifications to maintenance mobile apps.
• Setting: Trigger "Push Notification API" with machine data payload.
3.14. Notion
• Feature: Automates database update/logging for tracking alerts.
• Setting: Use "Pages API" to append error events.
3.15. Opsgenie
• Feature: Operations alert automation and escalation.
• Setting: "Alert API" for automated critical event notifications.
3.16. Jira Service Management
• Feature: Automated issue/ticket creation for predictive events.
• Setting: REST API "Create Issue" endpoint with configured fields.
3.17. Trello
• Feature: Automated card creation for maintenance workflow.
• Setting: "Cards API" automation using error-event payloads.
3.18. Splunk
• Feature: Automated log analysis and custom alert automation.
• Setting: Use "Alert Actions" for webhooks or email triggers.
3.19. Salesforce
• Feature: Automated case creation when recurring machine errors detected.
• Setting: Use "REST API" to automate "Case" object on trigger.
3.20. Monday.com
• Feature: Automates board updates for predictive maintenance tasks.
• Setting: Use "Automations" with custom webhooks on event triggers.
3.21. PTC ThingWorx
• Feature: IIoT platform for automated predictive maintenance workflows.
• Setting: Use "ThingWorx Services" to automate data-driven alerting logic.
3.22. IBM Maximo
• Feature: Automated asset management and maintenance scheduling.
• Setting: "REST API" to automate work order creation on predictive triggers.
Benefits
4.2. Enables proactive engagement and downtime prevention via predictive automation.
4.3. Increases operational efficiency, automates escalation, and streamlines asset management.
4.4. Establishes auditable automating flows for compliance and reporting in automated retail.
4.5. Lowers maintenance TCO via automated precision alerts, minimizing false alarms and human errors.