HR request intake and follow-up workflow

Purpose

1. Streamline HR request submissions, approvals, tracking, and completion for grocery staff.

2. Standardize intake of HR issues: shift changes, PTO requests, onboarding, complaints, equipment needs, or training requirements.

3. Provide automated notifications, reminders, escalations, and transparent status updates to involved parties.

4. Centralize HR communication, minimize manual intervention, and reduce processing time.

Trigger Conditions

1. Staff submits a web form, email, or chat message requesting HR support.

2. Manager or system flags a staff record for HR review (e.g. attendance alert).

3. Scheduled events (monthly review cycle, compliance check) prompt batch HR tasks.

Platform Variants

1. Microsoft Power Automate

• Flow: "When a new response is submitted" in Forms; actions: Create SharePoint Item, Send Teams notification.
  

2. Google Workspace (Apps Script)

• Trigger: Google Form submit; Script: Add row to Sheet, send Gmail notifications, update HR Calendar event.
  

3. Zapier

• Zap: Formstack ‘New Submission’ → Gmail ‘Send Email’ → Trello ‘Create Card’.
  

4. Workday

• API: Submit "Create Human Resource Request" transaction; function: Route to workflow.
  

5. ServiceNow

• API: Table API ‘POST’ to incident or HR-case table; workflow: Assignment & escalation.
  

6. BambooHR

• Webhook: "Time Off Request Created"; action: Notify HR Slack channel, log in BambooHR.
  

7. Freshservice

• Automation: "New Ticket" event; rule: Assign to HR group, set priority from request type.
  

8. Oracle HCM Cloud

• REST API: "Submit HR Service Request"; triggers workflow for review & closure.
  

9. Zendesk

• Trigger: Ticket received at HR support address; Action: Auto-tag ‘Grocery-Staff’ & assign.
  

10. Salesforce Service Cloud

• Process Builder: "Case Created" (HR type); Action: Email to HR lead, create follow-up task.
  

11. Twilio SMS

• Function: Receive incoming SMS (staff HR issue); reply with form link, log to database.
  

12. Slack

• Workflow: "/HR-request" slash command; collect info, post in private HR channel.
  

13. Asana

• Rule: Form submission creates task in ‘HR Requests’ project; notifies assignee.
  

14. Monday.com

• Trigger: Item created in ‘HR Requests’ board; automation: Status updates via email.
  

15. Jira Service Management

• Issue: HR Request type created; Automation: Assign to HR agent, add watcher.
  

16. Notion

• Integration: Form-to-database; Tag HR lead, auto-progress status property.
  

17. HubSpot

• Workflow: Form submission creates Service Ticket; SLA timer starts, assign owner.
  

18. SendGrid

• Action: Send follow-up confirmation email on request submission; API key for HR mailbox.
  

19. Intercom

• Trigger: HR query in chat; Action: Automated FAQ, escalate to human if needed.
  

20. Mailgun

• API: Send HR-team notification for new intake, log message ID for tracking.
  

21. Airtable

• Automation: New record in ‘HR Requests’ table; Send Slack, trigger follow-up date field.
  

Benefits

1. Faster HR request handling and reduced bottlenecks.

2. Increased transparency for staff and HR with instant status updates.

3. Lower manual workload; improved accuracy and compliance on all HR tasks.

4. Full traceability and analytics for HR operations in the grocery context.

5. Improved staff satisfaction through prompt and clear HR communications.