Customer identity verification (if required for regulations)

Purpose

1.1. Automate customer identity verification to ensure regulatory compliance and mitigate risks of fraud for balloon ride bookings.
1.2. Automates the capture, validation, and storage of customer identity data, including government-issued IDs and biometric checks.
1.3. Automating this process reduces manual errors, accelerates onboarding, and ensures audits for operations & compliance in tour services.

Trigger Conditions

2.1. Automated trigger upon new customer registration or online booking initiation.
2.2. Automating on update of customer details or upon selection of regulated service option.
2.3. Triggered by customer uploading ID or responding to KYC/AML email or SMS request.

Platform variants

3.1. Onfido
 • API: `/v3/applicants` – automate applicant creation, then `/v3/checks` for automated verification.
3.2. Jumio
 • Netverify API – automates real-time document verification and selfie liveness detection.
3.3. Persona
 • Verification API – automates requesting and validating ID and biometric proof.
3.4. Trulioo
 • GlobalGateway API: `/verifications/v1` – automate document and identity verification worldwide.
3.5. Authenteq
 • API: Start/verify session to automate document verification and facial recognition.
3.6. Veriff
 • API: `/v1/sessions` – automates user identity session creation and checks.
3.7. IDnow
 • REST API: automate initiating and tracking VideoIdent session for compliance.
3.8. Socure
 • API: `/api/kyc` – automates automating user KYC checks based on input details.
3.9. Shufti Pro
 • API: `POST /` for automating document and face match in the workflow.
3.10. Sumsub
 • API: `/resources/applicantTokens` – automate applicant token creation and verification status checks.
3.11. LexisNexis Risk Solutions
 • InstantID API – automates customer verification against compliance databases.
3.12. DocuSign Identify
 • API: automate ID verification during signature workflows.
3.13. Acuant
 • AssureID API – automate document image analysis and identity data extraction.
3.14. Yoti
 • API: automate identity verification links and check completion status.
3.15. IDology
 • API: expect `/tcpa/verify` endpoint to automate KYC checks and compliance.
3.16. Ekata
 • Pro Insight API – automate automated verification of supplied identity attributes.
3.17. Au10tix
 • API: automate authentication of government-issued IDs and facial match.
3.18. TransUnion
 • TLOxp API – automates data checks for regulatory lists and ID validation.
3.19. TrustID
 • REST API: automates instant document verification for automated compliance.
3.20. BioID
 • Web API: automate liveness checks and biometric identity verification.
3.21. Twilio
 • Verify API: send automated SMS or voice OTPs to confirm identity in automation flows.
3.22. Slack
 • Slash Command + Workflow: automate compliance notifications to ops/compliance channel after verification.

Benefits

4.1. Automated compliance—reduces regulatory risks and ensures audit trails.
4.2. Automates fraud detection, reducing manual review and intervention.
4.3. Scalability—enables automating large-scale customer onboarding.
4.4. Increased customer satisfaction—automation reduces verification time and friction.
4.5. Automatedly triggers follow-ups, reminders, or escalations if verification fails.
4.6. Accurate record retention—automates storage and retrieval of documents for future compliance checks.
4.7. Automation automates notification for incomplete or suspicious verifications to compliance teams.
4.8. Enables automatable integration with other operations (e.g., booking, payments) for seamless tour experience.