Incident report collection and follow-up

Purpose

1.1. Automate incident report collection, escalation, tracking, notification, and follow-up for Colombian restaurants to ensure regulatory compliance, food safety, internal response, and transparent incident resolution.
1.2. Enables streamlined capture of staff/customer incidents related to health, safety, service, or compliance by automating intake forms, routing, documentation, and follow-up reminders with digital audit trails.
1.3. Automates communication between staff, managers, compliance teams, and authorities for proactive operational transparency and reduced manual intervention.

Trigger Conditions

2.1. Automatedly triggered by online form submission (incident by staff or customer).
2.2. Email containing incident keywords received in monitored mailbox.
2.3. SMS/WhatsApp message with predefined keywords sent to a business number.
2.4. Incident flagged in POS, timekeeping, or surveillance systems through API/webhook.
2.5. Calendar-based compliance check intervals.
2.6. Internal chat message (Slack/Teams/WhatsApp) mentioning "incident" or "emergency."
2.7. Document upload to incident folder in cloud storage.

Platform Variants

3.1. Typeform
• Feature/Setting: Automated incident form submission; configure "Webhook" to trigger workflow.
3.2. Google Forms
• Feature/Setting: "On Form Submit" automation with Google Apps Script or webhook to automator.
3.3. Microsoft Forms
• Feature/Setting: Automated "When a response is submitted" trigger via Power Automate.
3.4. Jotform
• Feature/Setting: "Webhook Integration" to another app for automated report intake.
3.5. Zoho Forms
• Feature/Setting: Automate via "Webhook" on submission directly to incident processing.
3.6. Twilio
• Feature/Setting: SMS receive webhook; configure "Incoming SMS" trigger to automate follow-up.
3.7. WhatsApp Business API
• Feature/Setting: "Inbound Message Webhook" to parse and log incident messages automatedly.
3.8. Slack
• Feature/Setting: "Bot Event" for "@incident" keyword or channel monitored by automator.
3.9. Microsoft Teams
• Feature/Setting: "Incoming Webhook" or "Keyword Detection" through Teams Bots.
3.10. SendGrid
• Feature/Setting: "Inbound Parse Webhook" for automated incident report emails.
3.11. Gmail
• Feature/Setting: "New Email Matching Search" trigger via Gmail API; automated parsing.
3.12. Outlook
• Feature/Setting: "When new mail arrives" in folder; link to automated workflows.
3.13. Google Sheets
• Feature/Setting: Automatedly add or update row for each incident; monitor with Sheets API.
3.14. Airtable
• Feature/Setting: "New Record" automation; triggers automated workflow for incident follow-up.
3.15. Salesforce
• Feature/Setting: "Case Creation" trigger to automate notifications and task assignments.
3.16. HubSpot
• Feature/Setting: "New Ticket" automation; initiates workflows for incident management.
3.17. Asana
• Feature/Setting: "Task Added" with 'Incident' tag; automatedly create and assign follow-up.
3.18. Trello
• Feature/Setting: "New Card in Incident Board" triggers automation for follow-up.
3.19. Monday.com
• Feature/Setting: Automated creation of incident items; notify and track via automations.
3.20. Dropbox
• Feature/Setting: "New File in Folder" triggers workflow for document-based incident reports.
3.21. Google Drive
• Feature/Setting: "New File Uploaded" in incident folder; automate alert and classification.
3.22. Smartsheet
• Feature/Setting: "Row Added" triggers for automated notifications and escalation.
3.23. Zoho Creator
• Feature/Setting: "Form Submission" to automate workflows for incident case creation.
3.24. PagerDuty
• Feature/Setting: Automatedly trigger "Incident Creation" API for direct alerting.

Benefits

4.1. Automates routine incident process for faster response and reduced manual errors.
4.2. Guarantees compliance by automatedly capturing and time-stamping incident reports.
4.3. Improves operational efficiency by automating multi-channel input and notifications.
4.4. Provides traceable, structured automated follow-up and closure workflows.
4.5. Reduces risk via automated escalation, ensuring nothing is missed.
4.6. Unifies data through automation, enabling actionable analytics and reporting on incident trends.