Automated incident and safety alerts (leak detection, power outages)

Purpose

1.1. Continuously monitor alternative fuel station infrastructure for incidents such as fuel leaks, gas pressure anomalies, environmental hazards, or power interruptions.
1.2. Instantly alert staff, safety teams, and external responders through multiple channels upon detection of critical events.
1.3. Maintain compliance by auto-logging and escalating safety events for audit and regulatory reporting.
1.4. Enable data-driven decision-making with real-time incident dashboards and automated remediation tasks.

Trigger Conditions

2.1. Sensor detection of gas leaks or fluid leaks crossing threshold levels.
2.2. Real-time drop or spike in power supply, voltage, or frequency monitored by smart meters.
2.3. Manual incident reporting submitted via staff web/mobile application.
2.4. Environmental parameter deviation (e.g., temperature, pressure) from sensor APIs.
2.5. Equipment status change from BMS/SCADA alerting APIs.

Platform Variants

3.1. Twilio SMS
• Feature: Programmable SMS — Send incident alerts to multiple phone numbers.
• Sample: Configure Trigger = LeakSensor, Action = SendSMS(AlertContent, StaffNumbers)
3.2. SendGrid
• Feature: Transactional Email API — Issue detailed incident alert emails with attachments/logs.
• Sample: API Key Authentication, POST to /mail/send with incident details JSON
3.3. PagerDuty
• Feature: Event Orchestration — Push events from sensors as new incidents.
• Sample: Integration Key, POST API /v2/enqueue with payload for incident category
3.4. Slack
• Feature: Incoming Webhooks — Deliver alert messages to safety/ops channel.
• Sample: Webhook URL, Payload = "{'text':'Leak detected at Zone 4'}"
3.5. Microsoft Teams
• Feature: Incoming Webhook Connector — Post notification cards to Teams.
• Sample: Webhook URL, Action JSON describes site, event, and severity
3.6. ServiceNow
• Feature: Incident Management API — Open new incident ticket for each alert.
• Sample: POST /api/now/table/incident with enriched event context
3.7. Opsgenie
• Feature: Alerts API — Create alert objects on power or leak events.
• Sample: API Key, POST /v2/alerts with site and event metadata
3.8. Splunk
• Feature: HTTP Event Collector — Log every incident for analytics.
• Sample: Token Authentication, POST /services/collector/event
3.9. AWS SNS
• Feature: Publish to Topic — Multichannel text/email push on triggered alerts.
• Sample: Publish API /sns with target topic: IncidentAlerts
3.10. Azure Event Grid
• Feature: Event Trigger — Notify configured endpoints on safety event creation.
• Sample: Create Event Subscription to webhook/action on detection
3.11. Google Chat
• Feature: Webhook Bot — Instant message to incident response room.
• Sample: Bot config, POST /spaces/{space}/messages
3.12. IBM Maximo
• Feature: Work Order API — Automatically raise work orders from incidents.
• Sample: POST /maxrest/rest/os/mxwo with incident fields
3.13. SAP Alert Notification
• Feature: Broadcast alerts to registered users/services.
• Sample: Subscription to Alert Notification Service, webhook configuration
3.14. Zendesk
• Feature: Ticket Creation API — Generate support ticket per event.
• Sample: POST /api/v2/tickets with structured incident info
3.15. VictorOps (Splunk On-Call)
• Feature: REST Alert Ingestion — auto-generate incident alerts.
• Sample: POST /api-public/v1/incidents
3.16. JIRA Service Management
• Feature: Issue Create API — Register incident as urgent ticket.
• Sample: POST /rest/api/2/issue, incident template JSON
3.17. Salesforce Service Cloud
• Feature: Case Creation API — New support case per incident.
• Sample: REST POST to /sobjects/Case, fields from alert payload
3.18. AlertOps
• Feature: Alert API — Push automated incident alerts to responders.
• Sample: POST /rest/alert
3.19. Cisco Webex
• Feature: Message API — Bot posts alert to support room.
• Sample: POST /v1/messages, content = alert description
3.20. Mattermost
• Feature: Incoming Webhook — Alert to designated team channel.
• Sample: Webhook URL, POST alert data JSON
3.21. Freshservice
• Feature: Incident API — Open actionable IT tickets for resolution.
• Sample: POST /api/v2/tickets, include site and type
3.22. Trello
• Feature: Card Creation API — Log alerts as new cards on board.
• Sample: POST /1/cards with event summary

Benefits

4.1. Immediate detection and escalation reduces response and downtime.
4.2. Multi-channel delivery ensures no critical alert is missed.
4.3. Regulatory compliance with auto-logging, audit trail, and metrics.
4.4. Integration flexibility with existing enterprise tools and protocols.
4.5. Real-time insights and reporting streamline root-cause analysis and corrective actions.