Operations & Fleet ManagementPurpose
1.2. Reduce vehicle idle times, maximize fleet utilization, minimize wait times for customers, and adjust resources on-the-fly to adapt to demand spikes or drops.
Trigger Conditions
2.2. Real-time airport flight arrival schedule updates.
2.3. Historical demand analysis signals spike/trough.
2.4. Manual override request by operations staff.
2.5. Low fleet availability warning from telematics platform.
2.6. Location/geofence triggers as vehicles enter/exist zones.
Platform Variants
• Function: Messaging API triggers automated driver assignment SMS
• Sample: Configure webhook on booking event to call POST /Messages with assignment details
3.2. Google Cloud Functions
• Function: Orchestrate demand prediction scripts upon data input
• Sample: Deploy function to run on new row in BigQuery with vehicle movement data
3.3. Microsoft Power Automate
• Function: Flow to update vehicle status in shared calendars
• Sample: Trigger on new event in shared Outlook; update fleet app booking slot
3.4. Zendesk
• Function: Ticket update triggers dispatch workflow
• Sample: Automate ticket reassignments using Triggers > Event: Booking Assigned
3.5. Salesforce
• Function: Case workflow routing
• Sample: When booking lead enters "Confirmed," execute Flow to allocate driver and vehicle
3.6. SAP Transportation Management
• Function: Automated transport planning via integration
• Sample: Job scheduled on receipt of booking XML to run optimizer
3.7. IBM Watson Studio
• Function: ML model scoring API for demand forecast
• Sample: POST passenger/flight data to deployed model endpoint
3.8. Slack
• Function: Notifications to ops channel on allocation decisions
• Sample: Configure incoming webhook to post assignment summary per shift
3.9. Kronos (UKG)
• Function: Staff roster sync with fleet management
• Sample: Schedule API triggers to update available drivers
3.10. Fleetio
• Function: Vehicle assignment and status tracking
• Sample: Use Vehicles API PATCH to set status to “allocated”
3.11. AWS Lambda
• Function: On-demand business rule logic
• Sample: Lambda triggered by S3 object upload for new manifest file
3.12. Oracle Transportation Management
• Function: Automatically match trip requests to available assets
• Sample: Configure automation agent on "Trip Request Created" event
3.13. Zapier
• Function: Multi-app integration flows
• Sample: On Google Sheet row update, trigger webhook to dispatch system
3.14. ServiceNow
• Function: Incident/work order auto-creation
• Sample: IntegrationHub Flow for shuttle incident creation
3.15. Microsoft Dynamics 365
• Function: Set dispatch tasks from booking data
• Sample: On Appointment Created, trigger Process to allocate vehicle
3.16. Azure Logic Apps
• Function: Orchestrate allocation flows across systems
• Sample: Logic App integrates arrival API and pushes to fleet DB
3.17. Google Sheets
• Function: Real-time booking log monitoring
• Sample: OnEdit trigger reads cells and posts allocation jobs
3.18. Turo API
• Function: Availability sync for peer-fleet integration
• Sample: GET vehicle inventory, filter available, POST assignment
3.19. Garmin Fleet Management
• Function: Telematics-based location updates
• Sample: Poll device API for current fleet position to allocate nearest driver
3.20. Cisco Webex
• Function: Broadcast fleet allocation updates
• Sample: Automated messages to dispatcher room via webhooks
Benefits
4.2. Maximizes use of each vehicle, reducing overhead costs.
4.3. Reduces human errors in shuttle assignment.
4.4. Supports real-time adaptation to flight delays, surges, or low demand.
4.5. Provides analytics for continuous operational improvement.
4.6. Frees staff from manual coordination, allowing strategic focus.