Operations, Inventory & FacilitiesPurpose
1.2 Automating the capturing of vendor/service needs for facility maintenance, medical supplies, equipment repair, or cleaning via integrated digital forms and ticketing systems.
1.3 Automates status updates, vendor notifications, internal escalations, and documentation for compliance and audit trails.
1.4 Centralizes all vendor request data into dashboards, automating performance and SLA monitoring.
Trigger Conditions
2.2 Automatedly submitted forms from clinical or facilities staff.
2.3 Automating scheduled maintenance or contract-renewal reminders.
2.4 Automated vendor alerts when conditions such as SLA breach or non-responsiveness are detected.
Platform Variants
• Feature: Automate Incident/Request workflows
• Configuration: Use Service Request API to automate ticket creation and status change notifications.
3.2 Salesforce Health Cloud
• Feature: Automated Case Management
• Configuration: Automate with the Omni-Channel Routing API for service assignments.
3.3 Microsoft Power Automate
• Feature: Automated Flow
• Configuration: Use Office 365 and SharePoint List triggers for form intake and email notifications.
3.4 SAP Ariba
• Feature: Vendor Management Automation
• Configuration: Automate sourcing request creation via Ariba API integration.
3.5 Zendesk
• Feature: Automated Ticket Assignment
• Configuration: Trigger automations via Zendesk API on new requests.
3.6 Jira Service Management
• Feature: Automated Ticket Routing
• Configuration: Automate project workflows using Jira REST API and custom triggers.
3.7 Asana
• Feature: Automated Task Creation
• Configuration: Asana API to automate task and subtask generation for incoming vendor needs.
3.8 Trello
• Feature: Automation Rules
• Configuration: Trello Power-Ups API for automated board/card creation on vendor requests.
3.9 Slack
• Feature: Automated Notifications
• Configuration: Slack API to automate notification to facility teams on new requests.
3.10 Google Workspace
• Feature: Automated Form/Sheet Integration
• Configuration: Apps Script automation for form-to-sheet to vendor-email triggers.
3.11 DocuSign
• Feature: E-signature Automation
• Configuration: Automate sending and receiving contracts via DocuSign API.
3.12 Twilio
• Feature: Automated SMS Alerts
• Configuration: Twilio Programmable Messaging API for vendor reminders.
3.13 SendGrid
• Feature: Automated Email Dispatch
• Configuration: SendGrid API to automate email alerts to vendors and staff.
3.14 Freshservice
• Feature: Automated Service Desk
• Configuration: Freshservice API for workflow-based ticket automation.
3.15 Monday.com
• Feature: Automated Pulse Creation
• Configuration: Monday API for board updates triggered by form submissions.
3.16 HubSpot Service Hub
• Feature: Automated Ticketing
• Configuration: HubSpot Workflows/API to automate service request handling.
3.17 SAP Fieldglass
• Feature: Vendor Onboarding Automation
• Configuration: Use SAP Fieldglass API for automating onboarding and compliance.
3.18 Quick Base
• Feature: Automated Record Creation
• Configuration: Pipeline automation for service request records.
3.19 Smartsheet
• Feature: Automated Workflow
• Configuration: Smartsheet API to automate row addition and alert sending.
3.20 PagerDuty
• Feature: Automated Incident Management
• Configuration: PagerDuty API to automate incident creation and escalation.
Benefits
4.2 Automates compliance tracking and audit documentation.
4.3 Automatedly improves SLA adherence by auto-escalating overdue requests.
4.4 Automates cross-department communication, enabling real-time status visibility.
4.5 Automates cost reduction through reduced errors and faster cycle times.
4.6 Enables scalable automating across the hospital for all vendor/service touchpoints.
4.7 Improves satisfaction with automated, timely vendor and staff updates.
4.8 Supports continuous improvement by automating analytics on service/vendor performance.