Automated dispatch of maintenance crews

Purpose

1.1. Enable immediate, reliable, and consistent dispatch of maintenance teams to address critical equipment or infrastructure needs at air force bases.
1.2. Minimize downtime and ensure operational readiness by automating crew notification, task allocation, and logistics coordination.
1.3. Integrate with asset monitoring, incident reporting, and base operations systems for full digital traceability and auditability.

Trigger Conditions

2.1. Equipment failure alerts generated by IoT sensors or SCADA systems.
2.2. Scheduled preventative maintenance due dates reached in CMMS.
2.3. Incident reports or work requests submitted via service desk or base personnel.
2.4. Automated rules for environmental/hazard thresholds (temperature, humidity, etc.).
2.5. Direct supervisor manual input in urgent/emergency scenarios.

Platform Variants

3.1. Microsoft Power Automate
• Connector: Common Data Service trigger; configure with base asset tables.
3.2. ServiceNow
• Workflow: Incident or Maintenance Request trigger to 'Dispatch Crew' action.
3.3. SAP Plant Maintenance
• BAPI Function: BAPI_ALM_ORDER_MAINTAIN to create/dispatch work orders.
3.4. IBM Maximo
• REST API: POST /oslc/workorder for automated crew assignment.
3.5. Twilio
• API: Programmable SMS/Voice to alert crews; set recipient to crew lead mobile numbers.
3.6. PagerDuty
• Events API: Trigger maintenance incident; auto-escalate notifications.
3.7. Slack
• Incoming Webhooks: Post dispatch instructions to maintenance channel.
3.8. Google Calendar
• API: Create event for each scheduled dispatch; assign to maintenance squad.
3.9. Outlook 365
• Flow Trigger/Action: Auto-send dispatch with attachment; set recipient.
3.10. Zendesk
• Trigger: Custom automation to assign support tickets to maintenance group.
3.11. Jira Service Management
• Automation Rule: Transition to 'In Progress' and notify maintenance lead.
3.12. Salesforce Service Cloud
• Flow: Case assignment rule for 'Critical Maintenance' cases.
3.13. AWS Lambda
• Triggered Function: Invoke crew notification via custom integration logic.
3.14. Google Cloud Functions
• HTTPS Trigger: Call on incident; send dispatch command.
3.15. Alerta
• webhook: On alert, run dispatch process by posting to maintenance endpoint.
3.16. Opsgenie
• Alert API: Create alert for maintenance; configured team routing.
3.17. Splunk
• Alert Action: Webhook or email to dispatch crew when specific logs detected.
3.18. Workato
• Recipe: IF sensor alert THEN create/assign maintenance work order.
3.19. Monday.com
• Automation: 'When status changes to issue, notify maintenance crew'.
3.20. Freshservice
• Workflow Automator: Incident category/priority triggers crew assignment.
3.21. Asana
• Rule: On new field/incident form, auto-create maintenance task.

Benefits

4.1. Immediate Crew Notification: No manual bottlenecks, rapid incident response.
4.2. 24/7 Uptime Support: Triggers maintenance anytime—critical for defense.
4.3. Full Auditability: Digital record of each dispatch and resolution.
4.4. Consistency: Eliminates human error and ensures every incident is handled.
4.5. Cloud-to-Ground Integration: All systems and teams stay in sync automatically.