Purpose
1.2. Provide real-time failure alerts, predictive maintenance triggers, and historical uptime reporting.
1.3. Enable automated escalation, equipment status dashboarding, and compliance auditing.
1.4. Centralize data from equipment sensors, logs, and maintenance systems for actionable insights.
Trigger Conditions
2.2. Scheduled status polling at defined intervals (e.g., every 5 minutes).
2.3. Maintenance ticket creation when predictive analytics signals a likely fault.
2.4. Equipment self-test failures or periodic diagnostics reporting anomalies.
2.5. Manual override or 'reported issue' submission by authorized personnel.
Platform Variants
3.1. Microsoft Power Automate
• Feature/Setting: “When an HTTP request is received” for webhook intake from equipment sensors.
• Sample: Configure endpoint to receive JSON with equipment status payload.
3.2. AWS Lambda
• Feature/Setting: Scheduled function to query IoT device health endpoints.
• Sample: Use CloudWatch Event trigger every five minutes; function parses device API responses.
3.3. Azure IoT Hub
• Feature/Setting: Device telemetry messages ingestion and event route configuration.
• Sample: Route “critical” telemetry to event handler logic apps.
3.4. PagerDuty
• Feature/Setting: Incident trigger API for automated escalation to engineering teams.
• Sample: Use “Create Incident” API post equipment-failure event.
3.5. ServiceNow
• Feature/Setting: Table API to automatically open incident tickets.
• Sample: POST request to /api/now/table/incident upon error condition.
3.6. Splunk
• Feature/Setting: HEC (HTTP Event Collector) for equipment logs intake and alert rule configuration.
• Sample: POST telemetry readings with tags; configure alert for “status: offline”.
3.7. Twilio SMS
• Feature/Setting: Programmable Messaging API to send downtime alerts to staff.
• Sample: Configure webhook to trigger SMS for “offline” status events.
3.8. Slack
• Feature/Setting: Incoming Webhook for real-time notification posting to dedicated channels.
• Sample: POST alert message with equipment ID and timestamp.
3.9. Google Sheets
• Feature/Setting: Apps Script or API for automated logging and dashboard updates.
• Sample: Script updates row with timestamp, equipment, and status.
3.10. Jira Service Management
• Feature/Setting: REST API to create and update incident tickets from automation flows.
• Sample: POST to /rest/api/2/issue with equipment and issue details.
3.11. Zapier
• Feature/Setting: Multi-step zap integrating webhook catch and connected platform actions.
• Sample: On webhook from sensor, trigger PagerDuty and update Google Sheets.
3.12. Salesforce
• Feature/Setting: Case Management API for tracking equipment issues reported from operations.
• Sample: POST case with custom fields for location and equipment type.
3.13. IBM Maximo
• Feature/Setting: REST API for work order creation and status change.
• Sample: Automate work order for flagged equipment.
3.14. Google Cloud Functions
• Feature/Setting: Scheduled background function for polling device APIs.
• Sample: Trigger on Cloud Scheduler, parse device status JSON.
3.15. Trello
• Feature/Setting: Card creation via API for flagged equipment status changes.
• Sample: POST to board list for maintenance tracking.
3.16. Opsgenie
• Feature/Setting: Alert API to escalate incidents to on-call rotation.
• Sample: Alert creation with dynamic routing by criticality.
3.17. Datadog
• Feature/Setting: API for custom metric submission and monitor triggers.
• Sample: Submit custom gauge value; notify on anomaly.
3.18. Monday.com
• Feature/Setting: API to update boards with equipment event data for dashboards.
• Sample: Record status change on maintenance board.
3.19. Oracle NetSuite
• Feature/Setting: SuiteTalk REST web services for asset management linkage.
• Sample: Update asset record when maintenance scheduled.
3.20. Asana
• Feature/Setting: Task creation via API for each incident or scheduled check.
• Sample: POST new maintenance task with attached log snippet.
Benefits
4.2. Enables predictive maintenance, minimizing unplanned downtime.
4.3. Centralizes operational awareness with realtime dashboards and historical logs.
4.4. Standardizes escalation pathways, improving compliance and audit-readiness.
4.5. Fosters coordinated response across engineering, IT, and operations through automated workflows.