Operations & Maintenance AutomationPurpose
1.2. Enhance predictive maintenance by automating sensor data analysis, automating alerting, and automating engineer engagement based on real-time operational issues.
1.3. Centralize diagnostics by automating log aggregation and automating actionable recommendations to maintenance teams.
1.4. Automate reporting on incident metrics and automate escalation to corporate-level decision makers.
Trigger Conditions
2.2. Automate event triggers from SCADA alarms, PLC fault codes, or plant equipment health indicators.
2.3. Automate triggers on unplanned equipment shutdowns or critical threshold breaches.
2.4. Automate triggers based on predictive analytics from machine learning-driven dashboards.
Platform Variants
• Feature/Setting: Automated Incident Creation via REST API; automate workflows when diagnostic alerts are received.
• Sample: Configure webhook endpoint to receive events, map fields to incident forms.
3.2. Splunk
• Feature/Setting: Automate alert actions via HTTP Event Collector (HEC); automate trigger on log or metric anomaly.
• Sample: Create HEC token, automate “Send to URL” alert action posting to remediation workflow.
3.3. AWS Lambda
• Feature/Setting: Automate event-driven function execution for data parsing and notification.
• Sample: Point IoT device alarms to invoke Lambda function; automate diagnostics response logic.
3.4. Twilio
• Feature/Setting: Automate SMS/voice notifications using Programmable Messaging API for rapid incident alerts.
• Sample: Configure API to send SMS to on-call engineers upon diagnostic trigger.
3.5. PagerDuty
• Feature/Setting: Automate on-call rotations and escalation via Events API.
• Sample: Set automated event trigger to notify engineers and escalate unresolved incidents.
3.6. Azure Logic Apps
• Feature/Setting: Automate incident management flows via connector; automate integrations with monitoring tools.
• Sample: Trigger automated workflow on event grid notifications from plant sensors.
3.7. Datadog
• Feature/Setting: Automate monitor-based alerting via API integration to remediation scripts or incident platforms.
• Sample: Configure API trigger to post events to automation handler on anomalies.
3.8. IBM Maximo
• Feature/Setting: Automate work order generation via Maximo REST API on diagnostics alerts.
• Sample: Automate work order creation linked to sensor fault codes received from the field.
3.9. Slack
• Feature/Setting: Automate channel notifications using Incoming Webhooks for instant incident reporting.
• Sample: Post automated message in “#ops-diagnostics” channel on remote fault detection.
3.10. Siemens MindSphere
• Feature/Setting: Automate MindConnect IoT data flows; automate triggers using Asset Health Monitoring.
• Sample: Configure rule-based automation for equipment status changes, push to troubleshooting workflow.
3.11. Microsoft Teams
• Feature/Setting: Automate message posting using Teams API for team-based awareness of incidents.
• Sample: Trigger automated chat notification when diagnostics incidents are detected.
3.12. Google Cloud Functions
• Feature/Setting: Automate custom troubleshooting scripts execution upon event trigger.
• Sample: Sensor-generated event invokes cloud function for diagnostics.
3.13. BMC Remedy
• Feature/Setting: Automate incident creation via REST API from remote monitoring tools.
• Sample: Webhook posts automate trouble tickets for each triggered alarm.
3.14. Honeywell Forge
• Feature/Setting: Automate maintenance task creation via Forge APIs on diagnostic data changes.
• Sample: Automated task triggered by high vibration or temp sensor data from plant assets.
3.15. Opsgenie
• Feature/Setting: Automate event-based alerts and escalations via REST API.
• Sample: Anomaly detected by edge device automates an Opsgenie alert to designated teams.
3.16. InfluxDB
• Feature/Setting: Automate queries on time-series sensor data to trigger troubleshooting flows.
• Sample: Alert automation when a threshold query result is met.
3.17. Webex
• Feature/Setting: Automate bot and message triggers for diagnostics update distribution.
• Sample: Automatedly distribute root cause analysis summary in “Maintenance” space.
3.18. SolarWinds
• Feature/Setting: Automate alert actions via REST API integration with troubleshooting tools.
• Sample: Network node issue automates diagnostics workflow initiation.
3.19. Jira
• Feature/Setting: Automate issue creation and tracking via REST API from incident triggers.
• Sample: Event-driven API call automatedly opens ticket for engineering follow-up.
3.20. PRTG Network Monitor
• Feature/Setting: Automate sensor alert-based notification via HTTP Action or email integration.
• Sample: Automatedly trigger email or HTTP request on device malfunction event.
Benefits
4.2. Automates escalation, eliminating manual triage.
4.3. Automates communication with teams for instant awareness and rapid mobilization.
4.4. Automates ticketing reduces missed incidents and increases resolution speed.
4.5. Automates root cause capture enabling actionable postmortem insights.
4.6. Automates compliance by logging and reporting every diagnostic intervention.
4.7. Automates incident drilldown across multiple business and technical systems.
4.8. Automates process standardization and repeatability for high-stress troubleshooting.
4.9. Automates knowledge transfer and documentation for future automation enhancement.