Incident and emergency alert automation

Purpose

1.1. Automate immediate detection, notification, and escalation of ride incidents, malfunctions, and emergencies.
1.2. Streamline operations by initiating rapid alarms to operators, maintenance, medical, and safety teams.
1.3. Ensure regulatory compliance by logging alerts, generating incident tickets, and storing audit-ready reports.
1.4. Minimize downtime by enabling swift response and ride recovery actions through automated communications.
1.5. Improve guest safety and brand reputation by ensuring no incident alert is ever missed or delayed.

Trigger Conditions

2.1. Sensor or PLC (Programmable Logic Controller) detects abnormal parameter (speed, vibration, stall).
2.2. Manual alert submission by operator using mobile app, dashboard, or panic button.
2.3. Automatic API event from ride maintenance software indicating out-of-spec reading.
2.4. Environmental triggers (power loss, extreme weather sensors, fire alarms).
2.5. Guest-reported incident captured via service kiosks or park guest app.

Platform Variants

3.1. Twilio SMS
• Feature: Messaging API; configure to send SMS to predefined roles/groups with incident metadata.
3.2. SendGrid
• Feature: Mail Send API; auto-email alerts to safety, engineering, and management lists.
3.3. ServiceNow
• Feature: Incident Management API; create, assign, and escalate incident tickets.
3.4. PagerDuty
• Feature: Events API v2; initiate on-call alerts and follow escalation policies.
3.5. Slack
• Feature: Incoming Webhooks; post alert messages to #ride-alerts channels.
3.6. Microsoft Teams
• Feature: Incoming Webhook; push adaptive cards with incident details.
3.7. OpsGenie
• Feature: Alerts API; relay critical failures and automate on-duty notifications.
3.8. Freshservice
• Feature: Service Desk API; open incidents and trigger workflows based on priority.
3.9. Zendesk
• Feature: Tickets API; log guest- or staff-initiated alert as a support ticket.
3.10. Salesforce Service Cloud
• Feature: Case API; create cases linked to location and ride for lifecycle tracking.
3.11. VictorOps
• Feature: REST API; transmit real-time incident notifications to responders.
3.12. Jira Service Management
• Feature: REST API; auto-create issues and notify dev/maintenance teams.
3.13. Discord
• Feature: Webhook; broadcast alerts to dedicated incident response servers.
3.14. WhatsApp (Meta API)
• Feature: Message API; push critical event notifications to security or maintenance.
3.15. Telegram
• Feature: Bot API; send automated alert messages to ride operations groups.
3.16. AWS SNS (Simple Notification Service)
• Feature: Publish API; send multi-channel alerts (SMS, email, app push).
3.17. Google Chat
• Feature: Webhook; deliver message cards with incident context.
3.18. Microsoft Power Automate
• Feature: Flow trigger/action; chain notifications across apps and staff.
3.19. IFTTT
• Feature: Webhooks & SMS/Email; configure multi-platform fallback alerts.
3.20. Firebase Cloud Messaging
• Feature: Notification API; push alerts to operator mobile devices/park apps.
3.21. Splunk
• Feature: Alert Actions; auto-create and trigger incident notifications based on log patterns.
3.22. Zapier
• Feature: Multi-step Zaps; integrate sensor feeds, communication tools, and ITSM platforms for redundancy.

Benefits

4.1. Guarantees all incident alerts reach the right personnel rapidly via redundant multi-channel delivery.
4.2. Eliminates manual gaps, reducing human error, speeding up incident resolution, and improving guest safety.
4.3. Compliance-friendly with full audit logs, traceability, and proof of timely response.
4.4. Scalable to all ride types and adaptable to changing regulatory and business requirements.