Automated incident reporting and escalation workflows

Purpose

1. Enable instant, consistent reporting of incidents (injuries, equipment failure, near-misses) during aerial activities.

2. Standardize escalation based on severity and role hierarchy, reducing manual lags and human error.

3. Ensure full compliance with safety regulations, creating audit trails and facilitating insurance claims.

4. Minimize downtime by automatically triggering maintenance schedules and notifying responsible teams.

Trigger Conditions

1. Staff submits an incident via a mobile app or web form.

2. Equipment IoT sensor registers anomaly (e.g., pressure, stress, impact).

3. Supervisor or witness uses a hotline or SMS codeword.

4. Monitoring system detects breach of geo-fence or safety process non-compliance.

Platform Variants

1. Twilio SMS

• Feature/Setting: Programmatic SMS sending; API - “Messages.create”; set to deliver incident alerts to safety officers.
  

2. SendGrid

• Feature/Setting: Transactional emails; API - “mail/send”; auto-email incident summaries to management and regulatory contacts.
  

3. Slack

• Feature/Setting: Incoming Webhooks; URL setup for incident channels; auto-post critical events to #incident-log.
  

4. Microsoft Teams

• Feature/Setting: Incoming Webhook; configure channel notifications for new cases with relevant metadata.
  

5. ServiceNow

• Feature/Setting: Incident Management API; “POST /now/table/incident”; create incident records for audit and escalation routing.
  

6. Zendesk Support

• Feature/Setting: Tickets API; POST incidents as new tickets for assignment and tracking.
  

7. Salesforce Service Cloud

• Feature/Setting: Case object creation via REST API; auto-log incident cases for supervisors.
  

8. Jira Service Management

• Feature/Setting: Create Issue API; POST to ‘Incident’ issue type with pre-filled details.
  

9. PagerDuty

• Feature/Setting: Events API v2; auto-trigger on-call escalation for critical events.
  

10. Freshdesk

• Feature/Setting: Tickets API; raise new ticket with incident details, auto-assign by severity.
  

11. Google Forms

• Feature/Setting: Webhooks via Apps Script; submit incident reports, webhook triggers platform integration.
  

12. Monday.com

• Feature/Setting: Boards API; auto-create items in ‘Incidents’ board for tasking and progress tracking.
  

13. Asana

• Feature/Setting: Tasks API; generate incident tasks for action and follow-up.
  

14. Notion

• Feature/Setting: API to append to ‘Incident Log’ database; structured storage for search & audit.
  

15. Airtable

• Feature/Setting: API to add new records; capture incident metadata in real-time.
  

16. Google Chat

• Feature/Setting: Webhook bots; push alerts to dedicated safety rooms with incident summaries.
  

17. Zapier

• Feature/Setting: Webhooks/Zaps; connect report triggers to multi-channel incident handling workflows.
  

18. Microsoft Power Automate

• Feature/Setting: Flow automation; trigger on form/data submit and route to Teams/Outlook/ServiceNow.
  

19. DocuSign

• Feature/Setting: eSignature API; initiate post-incident report signoff by supervisors.
  

20. Okta

• Feature/Setting: Workflow Automation; restrict access based on incident/follow up, log access events.
  

21. AWS Lambda

• Feature/Setting: Event-driven function; custom processing of IoT/sensor incident data flows.
  

22. Google Cloud Functions

• Feature/Setting: Auto-process submitted forms and integrate with notification systems.
  

Benefits

1. Real-time escalation and multi-channel notification ensures speed and coverage.

2. Automated logging, tracking, and audit trail creation for compliance and review.

3. Minimized downtime by instantly scheduling repairs/maintenance.

4. Scalable, repeatable process with API/API-based integrations.

5. Reduces manual intervention, errors and time-to-action in critical incidents.