Customer support satisfaction surveys

Purpose

1. Automate the distribution and collection of customer support satisfaction surveys to Buddhist supplies store customers for continuous quality improvement, actionable feedback, post-resolution performance, service agent evaluation, store reputation, NPS calculation, and identification of operational issues.

2. Automate survey follow-ups, reminders, opt-out management, result aggregation, and integration with reporting systems for data-driven improvement of religious goods sales and support.

Trigger Conditions

1. Automatedly trigger when a support ticket is resolved (via Helpdesk platform webhook).

2. Automate survey dispatch after post-sale interaction closure (e.g., phone, email, chat).

3. Automate trigger on delivery confirmation for online Buddhist goods purchases.

4. Automate at regular intervals (e.g., monthly/quarterly batch surveys to active contacts).

Platform Variants

1. Twilio SMS

• Feature/Setting: Automate survey sending with Messaging API; `POST /Messages` to targeted mobile numbers with survey link.
  
• Sample: Configure SMS message body with dynamic placeholders for survey URLs.
  

2. SendGrid

• Feature/Setting: Automate survey invitation emails using the Mail Send API; `POST /mail/send` with dynamic template.
  
• Sample: Insert unique customer ID, survey link, and personalization tokens.
  

3. SurveyMonkey

• Feature/Setting: Automate survey creation and collector management via REST API; `POST /surveys`, `POST /collectors`.
  
• Sample: Integrate new contacts, generate unique invitation links.
  

4. Google Forms

• Feature/Setting: Automate form link distribution using Google Sheets API (append emails/numbers), plus automated notification rules.
  
• Sample: Set up triggers to push form URLs per customer event.
  

5. Zendesk

• Feature/Setting: Automate survey dispatch on ticket solved events with Zendesk Triggers/Automations; use HTTP Target for outbound survey links.
  
• Sample: Map solved status to trigger custom satisfaction email.
  

6. Slack

• Feature/Setting: Automate survey notifications to customers via Slack Workflow/Chat API; `chat.postMessage` to DM customers.
  
• Sample: Hyperlink survey in message payload.
  

7. HubSpot

• Feature/Setting: Automate survey email/post-ticket campaign with Marketing API; create workflow for post-resolution events.
  
• Sample: Set enrollment trigger as ticket status "Closed".
  

8. Mailchimp

• Feature/Setting: Automate campaign creation and segmentation using Campaigns API; `POST /campaigns`, `POST /lists/{list_id}/segments`.
  
• Sample: Target segment "recent support contacts" for survey blast.
  

9. WhatsApp Business API

• Feature/Setting: Automate survey links via `messages` endpoint; template message for survey request.
  
• Sample: Automate sending of templated message with link.
  

10. Typeform

• Feature/Setting: Automate survey generation and invitation using Typeform API; `POST /forms`, `POST /responses`.
  
• Sample: Dispatch unique link per user event.
  

11. Microsoft Teams

• Feature/Setting: Automate direct message survey link using Graph API; `/chats/{id}/messages`.
  
• Sample: Target user chat after support closure.
  

12. Salesforce

• Feature/Setting: Automate Surveys via Salesforce Survey API; triggers via Flows/Process Builder on support case close.
  
• Sample: Embed unique tokenized links per customer.
  

13. Freshdesk

• Feature/Setting: Automate workflow for survey invite on ticket resolution; Freshdesk Automations + Email Webhooks.
  
• Sample: Insert support data into templated invite.
  

14. Facebook Messenger

• Feature/Setting: Automate survey request using Send API; persistent menu or template messages.
  
• Sample: Deliver survey link post interaction.
  

15. Zoho CRM

• Feature/Setting: Automate workflow rule on case closed; CRM API to trigger Mailing module or survey links.
  
• Sample: Workflow pushes survey to Email template.
  

16. ActiveCampaign

• Feature/Setting: Automate follow-up surveys via automations and API-triggered emails.
  
• Sample: Event-based automation sends survey workflow.
  

17. Intercom

• Feature/Setting: Automate survey messages after conversation closure; Conversations API.
  
• Sample: System closes chat, survey dispatched.
  

18. SurveyPlanet

• Feature/Setting: Automate new survey creation and API-driven invitations.
  
• Sample: Triggered by webhook integration.
  

19. Qualtrics

• Feature/Setting: Automate survey distribution with XM Directory API; scheduled emails based on event triggers.
  
• Sample: Use customer ID as embedded data.
  

20. Pabbly Connect

• Feature/Setting: Automate multi-platform survey cycles with workflow automator, trigger webhooks on customer events.
  
• Sample: Survey trigger in chain of automations.
  

21. Airtable

• Feature/Setting: Automate survey track/dispatch from CRM base with scripting block/webhook integration.
  
• Sample: Row added in "Cases Resolved" table triggers survey email task.
  

22. JotForm

• Feature/Setting: Automate customer invite with Form API integration on customer event completion.
  
• Sample: Embed ticket metadata in invite link.
  

Benefits

1. Automates repetitive customer feedback collection, ensuring operational consistency.

2. Automator standardizes performance review cycles for support teams in Buddhist supply retail.

3. Automation identifies satisfaction trends for management actionable insights.

4. Automatedly improves response rates via timely, relevant survey triggers.

5. Automating removes manual errors, scaling survey reach efficiently.

6. Automates data aggregation for continuous Buddhist goods service optimization.

7. Enables automatable multi-channel feedback across email, SMS, chat, and messaging apps.

8. Automates opt-out tracking, compliance, and customer privacy management.

9. Provides feedback pipelines for automated agent training and recognition.

10. Automation builds loyalty, reputation, and informed operational improvement.