Collection of service quality feedback after support interactions

Purpose

 1.1. Automate the collection of service quality feedback post-support to obtain actionable insights into customer satisfaction.
 1.2. Automatedly prompt customers after each helpdesk, phone, chat, or email support event to provide structured or freeform feedback.
 1.3. Enable continuous improvement of support operations through automating feedback loops, trend tracking, and reporting.
 1.4. Reduce manual effort and error in gathering, collating, and interpreting feedback for the rustic furniture retail industry.

Trigger Conditions

 2.1. Automatedly send feedback request immediately after a support ticket is closed, call ends, or email is resolved.
 2.2. Trigger automation after chat session completes with customer on website.
 2.3. Schedule delayed or batch-triggered feedback requests based on predefined intervals or volume.
 2.4. Automator event triggers based on CRM status update, POS transaction close, or e-commerce order fulfillment for related support queries.

Platform Variants

 3.1. Twilio SMS
  • Feature/Setting: Automate SMS feedback link/prompt using Messaging API; sample config: POST to /Messages with template.
 3.2. SendGrid
  • Feature/Setting: Automate feedback email delivery via Send Mail API; configure JSON payload with feedback form link.
 3.3. Salesforce
  • Feature/Setting: Automate workflow upon case closure using Process Builder & Feedback Survey object.
 3.4. Zendesk
  • Feature/Setting: Automate satisfaction survey via Triggers/Automations on ticket solved status.
 3.5. HubSpot
  • Feature/Setting: Automate post-support NPS/email survey using Workflows and Custom Properties.
 3.6. SurveyMonkey
  • Feature/Setting: Automated survey link generation & distribution via email collector API.
 3.7. Typeform
  • Feature/Setting: Automate survey links using Typeform API integration; unique tokens for session tracking.
 3.8. Google Forms
  • Feature/Setting: Automate form link distribution via Gmail/Sheets API connections.
 3.9. Mailchimp
  • Feature/Setting: Automate campaign for feedback collection post-support interaction via Automation Emails.
 3.10. Slack
  • Feature/Setting: Automate direct message to customer (if internal support) using chat.postMessage API.
 3.11. Microsoft Teams
  • Feature/Setting: Automate adaptive card with feedback questions using Teams Bot API.
 3.12. Intercom
  • Feature/Setting: Automate in-app messages with CSAT/NPS feedback prompts via Operator rules.
 3.13. Freshdesk
  • Feature/Setting: Automate customer satisfaction survey via Workflow Automator on ticket resolution.
 3.14. Aircall
  • Feature/Setting: Automate SMS or email feedback post-call using Aircall Webhooks and Integration APIs.
 3.15. Shopify
  • Feature/Setting: Automate feedback automation post support order inquiry via Flow App.
 3.16. WooCommerce
  • Feature/Setting: Automate follow-up email/feedback postcards with AutomateWoo triggers.
 3.17. Jotform
  • Feature/Setting: Automate feedback form distribution and data collection via API webhook.
 3.18. Zoho CRM
  • Feature/Setting: Automate survey workflow using Zoho Survey integration and workflow rules.
 3.19. ClickSend
  • Feature/Setting: Automate SMS feedback request to customer after interaction using SMS API.
 3.20. Pipedrive
  • Feature/Setting: Automate feedback activity creation via workflow automation upon deal closure or support follow-up.
 3.21. Mailjet
  • Feature/Setting: Automate batch or transactional feedback emails using Mailjet Send API.
 3.22. ActiveCampaign
  • Feature/Setting: Automate feedback email drip using Email Automation workflows.
 3.23. Monday.com
  • Feature/Setting: Automate board item creation for each new feedback via integration recipes post support.
 3.24. Qualtrics
  • Feature/Setting: Automate feedback collection workflow using XM Directory and trigger-based survey distribution.

Benefits

 4.1. Automating feedback collection increases actionable survey response rates and timeliness.
 4.2. Automation reduces manual labor, errors, and costs in follow-up and data entry.
 4.3. Automate integration of feedback into reporting dashboards for management review.
 4.4. Automated feedback loops drive customer-centric continuous improvement in operations.
 4.5. Automator increases business agility and adaptation to changing customer service expectations.
 4.6. Enable automatable escalation of negative feedback for proactive recovery.
 4.7. Automatedly segment feedback for targeted service enhancements based on segment or issue.
 4.8. Provide fast, personalized, and relevant feedback requests using workflow automation.
 4.9. Automated archiving and compliance with data privacy through configured integrations.
 4.10. Streamlined automating of service quality measurement aligns teams on quality standards.