Purpose
1.2. Automatedly escalate critical anomalies to management or technical teams for intervention, ensuring rapid resolution.
1.3. Enhance operational efficiency, mitigate risk, safeguard stock health, and maintain compliance via end-to-end workflow automation.
Trigger Conditions
2.2. Data anomaly pattern detected by AI or monitoring service (e.g., sudden temperature spike >5°C/hour).
2.3. Communication loss from one or more automated sensors for a set interval.
2.4. Unauthorized access signal or equipment tampering detected.
Platform Variants
3.1. Twilio (SMS/Voice)
• Feature/Setting: Send SMS/voice alerts using Twilio API – Automate escalation to supervisors by configuring programmable messaging.
3.2. SendGrid (Email)
• Feature/Setting: Automate anomaly email notifications via SendGrid API – Set up automated email flows for escalation events.
3.3. Slack
• Feature/Setting: Automated Slack channel messages using Slack Incoming Webhooks—Escalate to #operations or designated escalation channels.
3.4. Microsoft Teams
• Feature/Setting: Automate adaptive card alerts in channels using Teams webhook API for anomaly escalation.
3.5. PagerDuty
• Feature/Setting: Automate incident creation through Events API to trigger escalation policy workflows.
3.6. Opsgenie
• Feature/Setting: API-driven alert creation and escalation rules to automate multi-level incident handling.
3.7. ServiceNow
• Feature/Setting: Automate ticket or incident creation using ServiceNow REST API, linked to predefined escalation hierarchy.
3.8. Jira Service Management
• Feature/Setting: Automate issue creation in escalation project; use automation rules to assign and notify responders.
3.9. Zendesk
• Feature/Setting: Automate ticketing and escalation via Zendesk API for anomaly-related events.
3.10. Freshservice
• Feature/Setting: Automate service desk ticket creation on anomaly detection using Freshservice API, configuring escalation rules.
3.11. Webex
• Feature/Setting: Automate alert messages to specific rooms/channels via Webex REST API.
3.12. Google Chat
• Feature/Setting: Automate anomaly alert posts in Google Chat spaces via Webhook integration.
3.13. IFTTT
• Feature/Setting: Configure applets to escalate using triggers from sensor data (e.g., Webhooks + SMS/Email).
3.14. Zapier
• Feature/Setting: Automate multi-channel escalation workflows connecting APIs for notifications (e.g., SMS, Slack, Jira, PagerDuty).
3.15. AWS SNS (Simple Notification Service)
• Feature/Setting: Publish escalation messages to SNS topics for automated multi-protocol notification (email/SMS/HTTP).
3.16. Azure Logic Apps
• Feature/Setting: Automate workflow for anomaly detection, triggering escalations via connectors (e.g., Teams, Outlook, SMS).
3.17. Google Cloud Functions
• Feature/Setting: Run automation scripts to process sensor anomalies and initiate escalations via RESTful APIs.
3.18. MQTT Broker (e.g., Eclipse Mosquitto)
• Feature/Setting: Automate anomaly publishing to MQTT topics for subscriber-based escalation processing.
3.19. SAP Business Technology Platform
• Feature/Setting: Automate escalations through Integration Suite workflows linking IoT services and notification tools.
3.20. Monday.com
• Feature/Setting: Automate item and notification creation in boards for task escalation with automation recipes.
3.21. Trello
• Feature/Setting: Automate task card creation/assignment upon anomaly trigger leveraging Power-Ups automation.
3.22. Discord
• Feature/Setting: Automate sending direct escalation alerts to users or servers through Discord bot/webhook API.
3.23. AlertOps
• Feature/Setting: Automate incident notification and multi-level escalation using AlertOps REST API integration.
3.24. VictorOps
• Feature/Setting: Automate alerting/escalation via incident API integration for centralized anomaly response.
Benefits
4.2. Centralizes escalation processes for transparent, auditable interventions.
4.3. Automating reduces human error and operational risk.
4.4. Automated escalation ensures regulatory compliance and stock protection.
4.5. Enables automatable workflow expansion as farm scales.
4.6. Provides real-time, multi-channel notifications for continuous coverage.