Order and Reservation ManagementPurpose
1.2. Enable real-time visibility of dispatch status for both restaurant staff and customers, improving transparency.
1.3. Support order batching, driver assignment, route optimization, ETA updates, and issue resolution for delivery operations.
1.4. Reduce manual coordination between kitchen, front-of-house, and delivery personnel while providing a seamless customer experience.
Trigger Conditions
2.2. Scheduled reservation requests for advance orders with a delivery component.
2.3. Delivery staff updates order pickup, en route, or drop-off status.
2.4. Manual or API-triggered status refresh by staff.
2.5. Customer inquiry about order status via web or messaging channel.
Platform Variants
• Feature: Messaging API
• Setting: Use POST to /Messages endpoint for sending status updates to customer phone numbers.
3.2. SendGrid
• Feature: Transactional Email API
• Setting: Configure “delivery.update” email templates; send via v3/mail/send endpoint.
3.3. Google Maps Platform
• Feature: Directions API + Geocoding API
• Setting: Embed real-time tracking maps and calculate best routes on order dispatch events.
3.4. Zapier
• Feature: Automation Workflow
• Setting: Trigger action on new Google Sheet row for scheduled delivery, update CRM or notifications.
3.5. Slack
• Feature: Incoming Webhooks/Workflow Builder
• Setting: Automatic notifications to delivery staff on new assignments or order changes.
3.6. Salesforce
• Feature: REST API for Order Management
• Setting: Update order object status fields and trigger workflow rules on status transitions.
3.7. Stripe
• Feature: PaymentIntents API
• Setting: Mark delivery as scheduled only after successful payment intent confirmation event.
3.8. WhatsApp Business API
• Feature: Message Templates, Session Messaging
• Setting: Trigger status notifications via message template when order status is updated.
3.9. Shopify
• Feature: Webhooks + Orders API
• Setting: Capture order/fulfillment events and automatically create a delivery task.
3.10. Firebase Cloud Messaging
• Feature: Push Notifications
• Setting: Send delivery stage notifications to customer mobile apps via FCM topics.
3.11. Trello
• Feature: REST API card automation
• Setting: Create/update cards for orders; move cards to “Out for Delivery” on status change.
3.12. Quickbooks
• Feature: Invoicing API
• Setting: Trigger invoice creation and send upon delivery completion confirmation.
3.13. Square
• Feature: Orders API + Webhooks
• Setting: Respond to order.created by scheduling delivery in dispatcher app.
3.14. Microsoft Teams
• Feature: Incoming Webhooks
• Setting: Notify internal teams when orders are scheduled/dispatched.
3.15. Outlook Calendar
• Feature: REST API
• Setting: Add delivery tasks as time-blocked events for drivers.
3.16. WordPress (WooCommerce)
• Feature: REST API + Webhooks
• Setting: On order update event, trigger delivery workflow via webhook.
3.17. Airtable
• Feature: API Automation
• Setting: Log delivery requests and update fields on each stage; auto-notify next step.
3.18. Pipedrive
• Feature: Activity API
• Setting: Create new activity for each scheduled delivery and track completion.
3.19. Jira
• Feature: Issue Automation
• Setting: Open/resolve tickets for delivery-related incidents; track SLAs.
3.20. Detrack
• Feature: Delivery Tracking API
• Setting: Push delivery job creation/upload proof of delivery and live tracking URLs automatically.
Benefits
4.2. Increases operational efficiency with real-time status syncing and dispatch optimization.
4.3. Enhances customer experience by providing proactive status updates and live tracking.
4.4. Minimizes delivery errors and late arrivals through automated scheduling and notifications.
4.5. Improves staff accountability by logging all actions and dispatch events.
4.6. Scalability: Easily handle surge in orders during peak times with event-driven automation.