Online order processing automation

Purpose

1.1. Automate the full lifecycle of online order processing for Afghan restaurants, covering order intake, confirmation, kitchen notification, payment handling, delivery driver alerting, customer updates, and post-order follow-up, minimizing human intervention, reducing errors, enhancing customer experience, and optimizing resource allocation.

Trigger Conditions

2.1. New online order submitted via restaurant website or third-party delivery platform
2.2. Order status updated (e.g., confirmed, in kitchen, ready, out for delivery)
2.3. Payment received or failed
2.4. Customer modifies, cancels, or requests support for an order

Platform Variants

3.1. Shopify
• Feature: Order Webhook — Configure webhook to fire on new or updated orders.

3.2. WooCommerce
• Setting: Order Status Change Hook — Enable trigger for new/changed orders via REST API.

3.3. Square
• API: Orders API — Set up webhook to listen to order.created and order.updated events.

3.4. Toast POS
• Integration: Order Webhooks — Route new restaurant orders directly to the workflow via API.

3.5. GloriaFood
• Feature: API Push Notification — Activate POST order notifications to endpoint on new order.

3.6. Uber Eats
• API: Webhook Notifications — Register callback URL for order events (new, updated, cancelled).

3.7. DoorDash
• Endpoint: Storefront API — Subscribe to order.created/fulfilled event hook.

3.8. Grubhub
• API Setting: Partner Webhook — Enter endpoint for order placement webhooks.

3.9. Clover
• API Function: Orders Webhook — Receive JSON pushes on new/edited orders.

3.10. SquareSpace
• Feature: Commerce Order Notifications — Configure webhook for order.created event.

3.11. Google Sheets
• Feature: Google Apps Script — Configure trigger to run script on sheet update (internal order form).

3.12. Microsoft Power Automate
• Connector: “When an HTTP request is received” with JSON schema for order data.

3.13. Twilio SMS
• API: REST Messaging API — Send SMS with order details to kitchen staff on new order.

3.14. SendGrid
• API: Mail Send v3 — Email order confirmations to customer and restaurant.

3.15. Slack
• Feature: Incoming Webhook — Post new order alert to kitchen/management channel.

3.16. Telegram
• API: Bot API — Push notification with order summary to chef/manager group.

3.17. WhatsApp (via Meta API)
• Endpoint: Cloud API — Auto-send order confirmation and status updates to customer.

3.18. Zapier
• Trigger: Webhooks by Zapier — Catch order webhook, route to integrated actions.

3.19. Stripe
• API: Checkout Session Completion Webhook — Receive notification when payment is successful.

3.20. PayPal
• Setting: IPN (Instant Payment Notification) — URLs listen for payment confirmation events.

3.21. Trello
• API: Cards API — Automatically create card per new order in a dedicated board for kitchen progress tracking.

3.22. Notion
• API: Database Item Create — Log orders and update status for oversight and reporting.

3.23. Salesforce
• API: REST API — Create new lead/opportunity for high-value customer orders.

3.24. QuickBooks Online
• API: SalesReceipt Create — Automatically generate sales receipts for new paid orders.

Benefits

4.1. Streamlines order processing, minimizing manual actions and miscommunication
4.2. Real-time notifications yield faster kitchen turnaround and prompt customer updates
4.3. Seamless payments reduce failed orders and increase revenue confidence
4.4. Robust data logging improves analytics, trend spotting, and customer follow-ups
4.5. Multichannel support (SMS, email, chat) enhances flexibility in high-urgency scenarios