Order status updates (kitchen-to-customer)

Purpose

1.1. Automate real-time order status updates from the kitchen to customers, reducing manual communication, improving accuracy, and enhancing the customer experience for Afghan restaurant operations.
1.2. Sync kitchen order status (e.g., accepted, preparing, ready, out for delivery) with customer communication channels instantly.
1.3. Integrate with POS and kitchen management systems for seamless status retrieval and status push to customers via SMS, email, chat, and app notifications.
1.4. Reduce front-end staff workload by automating status relay and ensure each customer receives up-to-date information on their order journey.

Trigger Conditions

2.1. Order received by kitchen system.
2.2. Manual or automatic status change (e.g., order moved to "preparing" or "ready for pickup").
2.3. POS or order management software syncs update event.
2.4. Scheduled or event-based triggers (such as post-cooking or pre-delivery milestones).

Platform Variants

3.1. Twilio SMS
• Feature: Programmable SMS; configure Webhook for order status event to trigger SMS with status.
3.2. SendGrid
• Feature: Email API; configure transactional email with dynamic template filled with order status on status change event.
3.3. Slack
• Feature: Incoming Webhooks; send channel message with new order status to customer support or customer-specific channels.
3.4. WhatsApp Business API
• Feature: Send Message endpoint; API triggers template message to customer with current order status.
3.5. Firebase Cloud Messaging
• Feature: Push Notifications; Event triggers notification to customer's app for real-time order tracking.
3.6. HubSpot
• Feature: Workflow Automation; triggers personalized email or SMS via integrated messaging platforms when status changes.
3.7. Mailgun
• Feature: Email Sending API; order status changes populate and send transactional email to customer.
3.8. Pusher
• Feature: Channels API; real-time order event broadcast to connected customer apps.
3.9. Microsoft Teams
• Feature: Incoming Webhook; post message to team or customer channel on status change.
3.10. Discord
• Feature: Webhook; automated message sent to discord group/channel with order status update.
3.11. Facebook Messenger Platform
• Feature: Send API; configure BOT message flow to notify customer of order status.
3.12. Zendesk
• Feature: Ticket update API; auto-create/update ticket with each order status as comment for customer communication log.
3.13. Shopify
• Feature: Order Fulfillment API; change fulfillment status and trigger customer notification workflow.
3.14. Google Chat
• Feature: Chat API Webhooks; post live message to customer's chat with real-time order progress.
3.15. Telegram Bot API
• Feature: sendMessage; trigger bot to push new order status message to customer's chat.
3.16. Apple Push Notification Service (APNs)
• Feature: Notification Send; integrate for iOS customer app push order status messages.
3.17. Zoho CRM
• Feature: Workflow Automation; triggers SMS or email to customer based on CRM order status field change.
3.18. Salesforce
• Feature: Process Builder/Flow; send out emails/SMS or app notifications on Opportunity/Order status updates.
3.19. Intercom
• Feature: Automated Chatbot message; ice scripts trigger order status push through messenger or email.
3.20. Viber Business Messages
• Feature: Send API; configure to post order status changes to customer's Viber account.
3.21. Amazon SNS
• Feature: Publish API; real-time order status push to SMS, email, or push notification endpoints.

Benefits

4.1. Drives customer satisfaction through instant, reliable, and consistent order status communication.
4.2. Significantly reduces staff effort and errors in customer updates.
4.3. Omnichannel reach ensures customers are always informed via their preferred platform.
4.4. Enhances operational transparency and trust, improving loyalty and customer retention.
4.5. Scalable solution, supporting high order volumes and multiple locations in Afghan cuisine contexts.