Table reservation confirmation and reminders

Purpose

1.1. Automate confirmation and reminders for table reservations at Afghan restaurants using messaging, email, voice, and chat; minimizes no-shows, improves planning, enhances customer satisfaction, reduces staff workload, and supports reservation analytics.

Trigger Conditions

2.1. New reservation submitted via website, mobile app, or phone.
2.2. Reservation update or cancellation occurs.
2.3. Reminder interval met (e.g., 24 hours or 2 hours prior to reservation time).
2.4. Manual trigger by staff for on-demand notifications.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: SMS API — configure to send messages upon reservation events; use templated text with dynamic reservation data.
3.2. SendGrid
• Feature/Setting: Mail Send API — personalize and trigger automated confirmation and reminder emails.
3.3. WhatsApp Business API
• Feature/Setting: Message Template — send reservation information via WhatsApp; pre-approved flow for confirmations.
3.4. Slack
• Feature/Setting: Incoming Webhook — post notifications to staff channels on new or changed reservations.
3.5. Google Calendar API
• Feature/Setting: Events.insert — automatically add reservation events to a shared calendar.
3.6. Outlook Calendar API
• Feature/Setting: Create event endpoint — sync bookings with restaurant’s MS calendar and send invite.
3.7. Mailgun
• Feature/Setting: Messages API — send reservation confirmation and reminder emails via custom domains.
3.8. Vonage
• Feature/Setting: SMS API — deliver texts for confirmations or reminders internationally.
3.9. Telegram Bot API
• Feature/Setting: sendMessage method — direct message customers Telegram confirmations with reservation details.
3.10. Discord
• Feature/Setting: Webhook — staff receives reservation alerts in designated server channels.
3.11. Facebook Messenger Platform
• Feature/Setting: Send API — deliver confirmation and reminder messages via Messenger chat.
3.12. Microsoft Teams
• Feature/Setting: Channel notifications via Incoming Webhook — alert internal operations about reservation status.
3.13. Zoho CRM
• Feature/Setting: Workflow Automation — auto-create follow-up tasks or send CRM-based emails/messages on bookings.
3.14. Salesforce
• Feature/Setting: Process Builder with Email Alert — trigger customer comms on reservation events.
3.15. Freshdesk
• Feature/Setting: Ticket automation — log every reservation and update status via API.
3.16. HubSpot
• Feature/Setting: Workflow Automation with contact email/SMS — automate outreach for confirmations and reminders.
3.17. Airtable
• Feature/Setting: Automation Actions — send email or SMS when a new row (reservation) is added.
3.18. ClickSend
• Feature/Setting: SMS API — configure automated texts for reservations and follow-up surveys post-visit.
3.19. Intercom
• Feature/Setting: Custom Bots/Outbound Messages — trigger in-app or email communication about reservations.
3.20. Zapier
• Feature/Setting: Multi-step Zaps — link reservation system to channels like Gmail, SMS or Slack for notifications.
3.21. Plivo
• Feature/Setting: SMS/MMS API — international SMS delivery for reservation alerts.

Benefits

4.1. Eliminates manual follow-ups, saving time and reducing errors.
4.2. Reduces reservation no-shows and late cancellations.
4.3. Provides multi-channel access to suit customer preference (SMS, email, chat, calendar).
4.4. Enhances customer experience with timely, personalized communication.
4.5. Enables reservation analytics, tracking, and historic data for operational optimization.
4.6. Strengthens internal coordination with real-time staff notifications.
4.7. Scales communication volume without increasing staffing costs.