Order and Reservation ManagementPurpose
1.2 Automates acknowledgment of reservation requests, reduces staff intervention, improves guest communication, and guarantees seamless reservation management.
1.3 Automating reservation flows minimizes risks of double bookings and forgotten confirmations, ensuring operational reliability and an improved dining experience.
1.4 Enables automated reservation status updates, time-change warnings, and waitlist notifications, integrating specialty requests for Berry menu highlights.
Trigger Conditions
2.2 Phone-in reservation logged to system, automatically triggering confirmation.
2.3 Changes/cancellations by guest or staff trigger new notifications automatically.
2.4 Third-party aggregator (e.g., OpenTable) booking triggers internal automations.
2.5 Automated status update if reservation unconfirmed within a set timeframe.
Platform Variants
• Feature/Setting: Programmable SMS API; configure to send confirmation messages to customer’s phone automatedly on reservation submission.
3.2 SendGrid
• Feature/Setting: Transactional Email API; automate delivery of reservation emails using dynamic templates.
3.3 Slack
• Feature/Setting: Incoming Webhooks; automate notification to restaurant’s reservation channel when a booking is made.
3.4 Telegram
• Feature/Setting: Bot API; automate push notification to customer and staff via bots when reservation events occur.
3.5 WhatsApp Business API
• Feature/Setting: Message API; automate confirmation and reminders via WhatsApp for customer preference.
3.6 Microsoft Teams
• Feature/Setting: Adaptive Cards via Connector API; automate reservation alerts posted to front-of-house team.
3.7 Mailgun
• Feature/Setting: Messages API; automate structured, branded email confirmations.
3.8 Google Calendar
• Feature/Setting: Events API; automate creation of calendar invites for confirmed reservations.
3.9 Outlook/Office 365
• Feature/Setting: Calendar API; automate sending calendar invites and updates.
3.10 Zoho CRM
• Feature/Setting: Workflow Rules; automate reservation lead status updates and notifications.
3.11 Salesforce
• Feature/Setting: Process Builder or Flows; automate notification triggers and record creation.
3.12 HubSpot
• Feature/Setting: Workflows; automate emails and task assignments on new reservation events.
3.13 Airtable
• Feature/Setting: Automations; configure send-email actions when new records are created for reservations.
3.14 Shopify
• Feature/Setting: Order Webhook; automate notification to kitchen and front desk on reservation/order.
3.15 Stripe
• Feature/Setting: Webhooks API; automate sending notifications for prepaid reservations.
3.16 Zapier
• Feature/Setting: Multi-step Zaps; automate cross-platform notifications on reservation event.
3.17 Google Sheets
• Feature/Setting: Apps Script; automate custom notifications on new row/reservation addition.
3.18 Facebook Messenger
• Feature/Setting: Messenger API; automate reservation confirmations and chat reminders.
3.19 Intercom
• Feature/Setting: Custom Bots; automate chat-based reservation confirmations.
3.20 AWS SNS
• Feature/Setting: Publish-Subscribe Model; automate scalable SMS/email notifications upon triggers.
3.21 Freshdesk
• Feature/Setting: Automations; automate support ticket creation and notifications linked to restaurant reservations.
3.22 Google Forms
• Feature/Setting: Form Submit Trigger; automate reservation confirmation emails and create events in calendars.
Benefits
4.2 Eliminates errors, ensuring high reliability through automation in the reservation lifecycle.
4.3 Provides guests instant, automated notifications, increasing satisfaction.
4.4 Supports scalable, automatable workflows if reservation volume increases.
4.5 Ensures traceable, auditable, and automated records for all reservations.