Order and Reservation ManagementPurpose
1.2. Ensure customers receive prompt, accurate updates, improving guest experience and reducing missed reservations using automation.
1.3. Centralize reservation management and customer notification into a seamless, automatable system, minimizing staff errors and optimizing operational efficiency.
Trigger Conditions
2.2. Modification to reservation details triggers automated update notification.
2.3. Reservation cancellation automates sending a cancellation confirmation.
2.4. Scheduled reminders (e.g., 2 hours before reservation) automates friendly nudges to customers.
Platform Variants
3.1. Twilio (SMS API)
3.1.1. Feature: Programmable SMS
3.1.2. Setting: Configure API endpoint for outgoing messages using reservation details; e.g., POST /Messages with {To, Body, From}.
3.2. SendGrid (Email API)
3.2.1. Feature: Dynamic Transactional Templates
3.2.2. Setting: Set up automated API calls to send reservation emails with customer-specific data using POST /mail/send.
3.3. Nexmo (Vonage SMS)
3.3.1. Feature: SMS API
3.3.2. Setting: Use /sms/json to automate personalized reservation confirmation texts.
3.4. Mailgun
3.4.1. Feature: Messages API
3.4.2. Setting: Automate POST /messages for immediate reservation email confirmations.
3.5. Plivo
3.5.1. Feature: SMS API
3.5.2. Setting: Configure POST /Message for automated SMS notifications.
3.6. AWS SNS
3.6.1. Feature: Publish SMS
3.6.2. Setting: Automate SMS publishing with customer and reservation info using Publish action.
3.7. SparkPost
3.7.1. Feature: Transmissions API
3.7.2. Setting: Configure automator for automatic transactional email delivery, POST /transmissions.
3.8. ClickSend
3.8.1. Feature: SMS API
3.8.2. Setting: Automate sending texts using /v3/sms/send endpoint.
3.9. Pusher Beams
3.9.1. Feature: Push Notifications
3.9.2. Setting: Automate mobile push notification confirmations via Publish To Interests API.
3.10. Infobip
3.10.1. Feature: SMS API
3.10.2. Setting: Automate automated SMS using /sms/1/text/single endpoint.
3.11. MessageBird
3.11.1. Feature: SMS API
3.11.2. Setting: Automate SMS through /messages endpoint with templated automating logic.
3.12. SMTP (Generic)
3.12.1. Feature: SMTP Relay
3.12.2. Setting: Automate sending emails by connecting to SMTP with reservation data.
3.13. GMail API
3.13.1. Feature: Messages.send
3.13.2. Setting: Automate reservation confirmation emails directly via GMail API.
3.14. Outlook 365 API
3.14.1. Feature: SendMail
3.14.2. Setting: Automate email notifications using /me/sendMail with payload automation.
3.15. Telegram Bot API
3.15.1. Feature: sendMessage
3.15.2. Setting: Automate sending Telegram messages to customers confirming reservations.
3.16. WhatsApp Business API
3.16.1. Feature: messages
3.16.2. Setting: Automate WhatsApp confirmations using /messages endpoint.
3.17. Slack API
3.17.1. Feature: chat.postMessage
3.17.2. Setting: Automate reservation notifications to staff or channels.
3.18. Firebase Cloud Messaging
3.18.1. Feature: Send Messages
3.18.2. Setting: Automate push notification delivery to mobile app users.
3.19. Zoho Mail API
3.19.1. Feature: Send Mail
3.19.2. Setting: Automate email confirmations using /accounts/{accountId}/messages.
3.20. SimpleTexting
3.20.1. Feature: Text API
3.20.2. Setting: Automate reservation SMS using /sms/send endpoint.
Benefits
4.2. Automator boosts customer satisfaction by confirming reservations near-instantly.
4.3. Automation ensures timely updates and reminders, reducing no-shows.
4.4. Automated systems increase staff productivity for higher-value work.
4.5. Automation is scalable, supporting growing reservation volumes without adding staff overhead.