Order and Reservation ManagementPurpose
1.2. Automating this process minimizes manual intervention, prevents errors, streamlines communication, and ensures consistent information delivery.
1.3. This automation is designed to work seamlessly from order placement or reservation to fulfillment, automatically sending accurate, dynamically calculated wait time notifications across multiple customer communication channels.
Trigger Conditions
2.2. Order status changes (preparation, ready, delayed) trigger automated notifications.
2.3. Updates in kitchen workload or table turnover rates trigger real-time recalculation of estimated wait times.
2.4. Customer check-in events auto-trigger system recalculation and re-notification.
Platform Variants
3.1. Twilio SMS
• Feature/Setting: REST API SendMessage function; configure webhook from POS or order system to automate SMS delivery with dynamically calculated wait time.
3.2. SendGrid
• Feature/Setting: Mail Send API; automatedly trigger email with wait time from reservation/order status event.
3.3. Mailgun
• Feature/Setting: Messages API; setup automated rule-based templates for wait time notification emails.
3.4. Pusher
• Feature/Setting: Channels; use Real-Time Triggers to automatedly broadcast wait time updates through in-app notifications.
3.5. Slack
• Feature/Setting: Incoming Webhooks; automatedly notify internal channels on customer wait time changes for staff coordination.
3.6. WhatsApp Business API
• Feature/Setting: Send Message endpoint; automator configured to send wait time notifications via WhatsApp upon trigger.
3.7. Google Firebase Cloud Messaging (FCM)
• Feature/Setting: Automated push notification setup for mobile apps to alert users about changes in wait time.
3.8. Facebook Messenger Platform
• Feature/Setting: Send API; automate message delivery with latest estimated wait time.
3.9. Telegram Bot API
• Feature/Setting: sendMessage method; automates direct messaging to customers with their queue position and update.
3.10. Apple Push Notification Service (APNS)
• Feature/Setting: Automated mobile push notification configured in app backend for wait time alerts.
3.11. Zendesk
• Feature/Setting: Trigger automations to send notification via email or SMS when a support/order ticket is updated.
3.12. HubSpot
• Feature/Setting: Workflow automation; automate personalized wait time emails/SMS using CRM data.
3.13. Salesforce
• Feature/Setting: Process Builder or Flow; trigger outreach notifications as part of automated customer journey.
3.14. Microsoft Power Automate
• Feature/Setting: Automate sending wait time notifications across Teams, SMS, or email using flows from POS data.
3.15. Zoho CRM
• Feature/Setting: Workflow automator sends wait time notifications automatically to contacts based on order/reservation status.
3.16. Shopify
• Feature/Setting: Flow automation/CUSTOM APP triggers wait notifications for restaurant order delays.
3.17. Square
• Feature/Setting: Orders API with webhook notifications; automatedly send SMS/email/update wait time.
3.18. Toast POS
• Feature/Setting: Partner Connect or custom webhook automates status updates/notifications to customers.
3.19. AirTable Automations
• Feature/Setting: Trigger Airtable automator to detect changes in wait status and send email/SMS updates.
3.20. Zapier
• Feature/Setting: Zap automator connects reservation system to email/SMS/WhatsApp triggers for automated customer wait time notifications.
Benefits
4.2. Reduces human error in communication, making process fully automatable and consistent.
4.3. Enables real-time automating of customer notifications as conditions change.
4.4. Scalable automated solution enhances operational efficiency and improves guest experience.
4.5. Supports omnichannel automated communication based on customer preference.