Order confirmation notifications to kitchen staff

Purpose

1.1. Automatically alert kitchen staff of new and updated orders to ensure accurate preparation, minimize delays, and reduce human error.
1.2. Streamline communication between front-of-house (ordering channels, POS) and kitchen for enhanced efficiency, traceability, and order status visibility.
1.3. Allow real-time notification delivery using preferred communication channels (apps, SMS, instant messaging, and kitchen displays).
1.4. Facilitate integration with inventory monitoring to ensure resource allocation aligns with demand and menu status.
1.5. Enable order audit trails for operational analysis, compliance, and team accountability.

Trigger Conditions

2.1. New order placed via POS, website, app, or aggregator.
2.2. Modification or cancellation of an order before preparation commences.
2.3. Order status change (e.g. marked as paid or ready for prep).
2.4. High-priority or allergy-specific order flags.
2.5. Scheduled batch notifications for bulk order events (e.g. catering).

Platform Variants

3.1. Twilio SMS
• Feature/Setting: Send SMS via "Programmable Messaging API"; configure with sender number, kitchen staff numbers, order message payload. Example: POST to /v1/Accounts/{AccountSid}/Messages.

3.2. SendGrid
• Feature/Setting: Use "Transactional Email"; configure dynamic template for order detail, recipient email, trigger via Send Email endpoint.

3.3. Slack
• Feature/Setting: "Incoming Webhooks"; set up kitchen channel, post order JSON payload formatted as a message.

3.4. Microsoft Teams
• Feature/Setting: "Incoming Webhook Connector"; target kitchen group, push adaptive card with order details.

3.5. WhatsApp Business API
• Feature/Setting: Send order alert template via /messages endpoint, use kitchen staff business numbers, order JSON as body.

3.6. Telegram
• Feature/Setting: "SendMessage API" with Bot token; route order text to kitchen’s group chat, parse order summary.

3.7. Discord
• Feature/Setting: Use "Webhook URL" for kitchen channel; POST order alert data as embeds.

3.8. Google Chat
• Feature/Setting: "Webhook" integration with order formatted in card message schema, send to kitchen room.

3.9. Pushover
• Feature/Setting: "Messages API" with kitchen staff user keys, title set as order type, message includes items.

3.10. PagerDuty
• Feature/Setting: "Events API v2"; trigger incidents for large or flagged orders, set custom details for kitchen dashboard.

3.11. Zendesk
• Feature/Setting: "Create Ticket" API; new ticket for each order, assign to kitchen group with tags (urgent, allergy, etc.).

3.12. HubSpot
• Feature/Setting: "Workflow" automation; create and send internal notification, attach order records.

3.13. Salesforce
• Feature/Setting: "Process Builder" or "Flow Builder" to notify Service User for kitchen when new order is logged.

3.14. Freshdesk
• Feature/Setting: "New Ticket API" in kitchen queue, custom fields for menu item and allergies.

3.15. Monday.com
• Feature/Setting: "Notifications integrations" in Board; create new items on kitchen board with order fields populated.

3.16. Trello
• Feature/Setting: "Create Card" via REST API; automate creation in kitchen list with order name, details, timestamp.

3.17. Asana
• Feature/Setting: "Task Creation API"; configure project ‘Kitchen Orders’, auto-assign and categorize by rush/allergy/order type.

3.18. Google Sheets
• Feature/Setting: "Append Row" with order data to shared kitchen spreadsheet; use for dashboarding.

3.19. Airtable
• Feature/Setting: "Create Record API"; new orders logged in ‘Kitchen Orders’ table, link to inventory and status fields.

3.20. Notion
• Feature/Setting: "Database Item Creation" API; auto-create entry in kitchen tracker database, real-time table sync.

3.21. Gmail
• Feature/Setting: "Send Email API" to kitchen group alias; subject with order number, body lists items and notes.

3.22. Mattermost
• Feature/Setting: Use "Incoming Webhooks" for posting to kitchen team channel with structured order payloads.

Benefits

4.1. Reduces communication errors and delays from manual handoff.
4.2. Centralizes real-time order visibility for kitchen staff.
4.3. Supports rapid scaling across teams or locations.
4.4. Easily traceable notifications support accountability and compliance.
4.5. Flexible notification channels (SMS, chat, email, dashboards) adapt to diverse kitchen workflows.
4.6. Facilitates prioritization of special or flagged orders.
4.7. Integrates seamlessly with existing inventory and order management systems.
4.8. Provides consistent documentation and analytics for operational optimization.