Synchronization between floor staff and kitchen for order status

Purpose

1. Automate real-time synchronization between floor staff (waiters, managers) and kitchen for order taking, preparation, status changes, and delivery in a Castilian restaurant.

2. Automating updates reduces manual communication errors and ensures efficient order flow.

3. Automation allows tracking of order preparation, ready status, and serves notifications to relevant team members instantly, thus maintaining high service standards typical of Castilian cuisine.

Trigger Conditions

1. An order is placed by a floor staff member through POS or handheld device.

2. Kitchen updates order status to "preparing," "ready," or "delivered."

3. Floor staff acknowledges or escalates any special requests/notes.

4. A potential delay or kitchen issue (e.g., ingredient out-of-stock) is detected by the system.

Platform Variants

1. Lightspeed Restaurant POS

• Feature/Setting: Configure webhook for new/updated order events; URL endpoint triggers automated notifications.
  

2. Square for Restaurants

• Feature/Setting: Order API for status webhooks; automate push updates to connected devices.
  

3. Toast POS

• Feature/Setting: Events API for order updated; automate Slack/email message to staff.
  

4. Oracle MICROS Simphony

• Feature/Setting: Simphony API for “Order State Changed”; set up HTTP request to notify staff chat.
  

5. Upserve POS

• Feature/Setting: Webhooks for new and updated tickets; automate posting to Microsoft Teams.
  

6. Revel Systems

• Feature/Setting: Real-time API notification for order status; configure as automator webhook.
  

7. TouchBistro

• Feature/Setting: Automated web push notification using TouchBistro’s Order Update notifications.
  

8. Zendesk

• Feature/Setting: Automated ticket/event triggered by order escalation notes for manager.
  

9. Slack

• Feature/Setting: Automated “Send Channel Message” when kitchen marks order as “ready.”
  

10. Microsoft Teams

• Feature/Setting: Automate order status change notification in dedicated channel using Teams API.
  

11. Twilio SMS

• Feature/Setting: Automated SMS notification for urgent kitchen updates via programmable SMS API.
  

12. PagerDuty

• Feature/Setting: Automate incident alerts for kitchen malfunctions, escalated to floor managers.
  

13. Pushbullet

• Feature/Setting: Automated push notification for “order ready”; API to staff mobile devices.
  

14. Pusher

• Feature/Setting: Automate real-time notification and UI updates using Channels API.
  

15. Firebase Cloud Messaging

• Feature/Setting: Automate push notifications to custom mobile apps for floor/kitchen staff.
  

16. SendGrid

• Feature/Setting: Automate email alerts on delayed orders using Transactional Email API.
  

17. Google Sheets

• Feature/Setting: Automated logging and live updating of order statuses using Apps Script.
  

18. Airtable

• Feature/Setting: Order table automation with status update triggers for customized reporting.
  

19. Zapier

• Feature/Setting: Automate trigger workflows connecting POS to Slack, Teams, Sheets, etc.
  

20. Monday.com

• Feature/Setting: Automate “Order Timeline” board update, triggering staff notifications via automations.
  

21. Trello

• Feature/Setting: Automated card status update for each order; triggers notifications to linked staff.
  

22. Asana

• Feature/Setting: Automate task creation and update per order lifecycle event.
  

Benefits

1. Automated communication speeds up order turnaround and reduces kitchen-floor friction.

2. Automating alerts for delayed or escalated orders improves customer satisfaction.

3. Automation ensures all staff are instantly up-to-date, minimizing manual follow-ups.

4. Automated tracking provides management with analytics for workflow optimization.

5. Reduces errors common in manual order relay and status checks, maximizing efficiency.

6. Ensures Castilian restaurant delivers consistent, high-quality guest experience by automating every key interaction between kitchen and floor staff.